I had booked another property through VRBO for our trip to Paris. The owner cancelled our reservation 4 days before our departure due to family illness. The rebooking team at VRBO guided us to this property and Veeve. Every step of the way the Veeve staff were reassuring and helpful. Due to the tight timeline (we were arriving into Paris in 72 hours) some of the document transactions were missed. When this was discovered Thomas was immediate in his response. Thomas (Rosie with the initial booking) were responsive, very understanding and helpful with all the documents. Marianne (the receptionist in Paris) was professional, prompt and informative . The apartment was perfect for 6 of us. Very clean, comfortable beds for everyone. We feel this property appears to be superior in quality and accommodations to the one we initially booked.