When we arrived to Kaprun, the owner of the initial reservation did not accommodate us. We had to call BelVilla SOS and they were the best. We were given an alternative house which was excellent. The staff of BelVilla were professional and supportive. The house was perfect with close proximity to the center and many attractions and restaurants.
Bischoferalm provided a beautiful, but very functional, house, now supplemented by a well equipped Wellness Centre. We were a 20 person family group from 9-83 years old. The location is spectacular and provides not only views and access to great walking, but a remoteness that one can really enjoy - noise levels are not an issue, either received or generated! The Kostenzers very much let you get on with it without any interference and one has free rein to use the Alm however it suits. The Wellness Centre is a great example, where children can freely roam and enjoy, which they did. Margot was our live-in chef who was very good and almost invisible - we didn't even realise she lived there for the first three days... Access is not an issue so long as one appreciates it is up the mountain and one plans a little in advance - in snow, Franz Kostenzer will always get you where you need to be be. For our family, the situation was perfect and it was our best winter holiday yet.