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Both Anabel and Hazel was very helpful from the beginning. Hazel greated us at arrival like we know each other for ages. She showed around and explained everything giving us very helpful tips and instructions. Any time we called her for anything, she sorted them out as soon as she could.
The villa is huge, clean, comfy, fully equipped. They offer gallons of water. Hazel also preparred ice for us in the freezer as it was hot when we arrived. Nice belgian restaurant next to the villa, good for your first nite dinner if you arrive late. Other next door good place for cheap and simple breakfast if you don't want to cook while on holiday. Gas station (full of beers and fast food such as Subway, sushi) just around the corner, max 5 minutes walk.
Easy to get to the beach or downtown, just stop the local buses on their way, they stop straight away anywhere, and take you for 12 peso (0.5 english pound) to as far as you want to go. Closest public beach is 2 stops away what is like 15-20 minutes walk. Restaurants, super market, shopping malls also in this area, close to the villa.
The villa has its own pool. Clean and even that you might share with other villas' guests, never busy.
View from the master bedroom and the 2nd floor room is just amazing. The villa is on a quiet street, with its own parking place if you want to rent a car.
Highly recommended and would rent this place any time we go to Cancun!!!!