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We were met by Enrico who was very helpful, he offered to order a taxi for us for when we were leaving, which arrived on time, any questions we had were answered quickly.
The apartment was as described and met our needs. The location was ideal, plenty of shops and restaurants near by. Although there was bus stops near by, we never needed them as most of Florence could be reached by foot within 30 minutes.
We would all recommend the apartment and would stay there again if or when we returned to Florence.
The owner was very helpful and communicative, and spoke good English. The apartment is in a quiet suburb, with convenient tram and bus links to the centre of Florence. There are small shops, good restaurants and a bank (with ATM) nearby, plus a large Coop supermarket. The standard of the apartment was fine, with a well-equipped kitchen, air conditioning and heating. 4.5 stars.