Villa Las Norias 600m2, is in a quiet area at the foot of Atalayas Peniscola with quick access to the beach and town center. 4 bedrooms, 2 Double beds 4 single beds, private pool, 3 bathrooms, Dining room, Separate kitchen, 2 Separate toilets. Terrace, Garden, Barbecue, Garage Privee, a10 8 people, 300 m2, Beach 250 m, Aquaparque Acualandia peniscola 300m ,: 250 m, 70 km Reus, Valencia: + 150 km. Dishwasher, Freezer, Washing Machine. Free Internet WI-FI
- Villa6458 sq. ft.
- Separate WCs1
- Minimum Stay1 - 7 nights
Grande Villa 600m2, modern with private pool and WI-FI 250 m from the beach
- Response rate:
- Response time:
- within a few hours
- English, French, Spanish, Italian
- Calendar last updated:
- 14 Jun 2018
Pool / Spa
Sports & Adventure Activities
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date. You must contact the owner directly to request cancellation.
Dodgy electrics and terrible custoner service
The first night we arrived the electricity cable coming in to the house underground exploded and went on fire. We were left in the dark in the middle of cooking dinner with four children and it took almost two hours to get a response from either the owner or his rep. For the whole week we were given the run-around but not once did we receive an explanation or apology from the owner. I think the way we were treated was a disgrace. We were forced to live for a week in dangerous conditions with a botched fix up job that had a live electrical cable hanging head high from the outside gate to the house and in through the sitting room window. Subsequent efforts to contract the owner have yielded no response.
In addition, the house initially looks lovely but after a few days you realise it's in need of a lot of work. The electrics are only the start of it. Musty smelling kitchen, leaking bath (Good knows where the water is soaking in to), torn mosquito blinds, cracks in the bottom of the pool... The photos hide a multitude. To be honest I would have overlooked all this and given a good rating if the owner has just apologised and offered a suitable addition for the electrical problem.
We received a phone call from this customer at 9PM on Saturday 22nd August stating that there had been a power cut. I advised her that we would send an electrician straight away. We arranged this and the electrician arrived within an hour. When he arrived at the house he found the main electricity box had blown up and the cables in the ground had melted. He worked tirelessly to restore power to the house that evening and eventually finished at 1Am. He secured a cable 2 .50 meters above the ground into the main fuse box in the house. The cable was secure and protected, we have photos to prove this. He rang me at 2 Am to inform me that to replace the cables would involve digging the ground up and was a major job. The power was restored for the customer so they were able to use the electricity as before.
We sent another electrician on the Monday to double check the situation. He confirmed back to us that it was indeed a major job to dig up the cables. We informed the insurance and they then sent another electrician to check this. He visited the house on the Wednesday to check the work carried out and informed the customer that the job would involve a whole day of digging/repair work and this would be done at a time when there were no customers staying in the house. 3 electricians had confirmed the cables were safe and the customer was not in any danger. I am mystified as to why the customer has asked for compensation for something that was dealt with straight away. The power was restored hat night and they were able to continue enjoying their holiday. We have always dealt with our customers with respect and courtesy. We spoke directly with the customer on the phone and at no time did we ignore the customer at all. It was unfortunate that at the time their last emails were sent, we were away ourselves and did not respond straight away, until all the facts were gathered.
Buenísima semana en familia
Chalet magnífico, cerca d la playa y bastante bien equipada.la única pega un poco descuidado el jardín y las hamacas rotas
Gracias y la próxima
Volvería sin duda
Esta muy Cerca de la playa en una zona muy tranquila, hemos estado fenomenal aunque no hemos tenido wifi, la recomiendo
4,5 Muy buena
La villa genial. A escasos 5 minutos andando de la playa. Zona tranquila. Se estropeó el wifi y Adam sin problemas y rápidamente solucionó el problema. Repetiríamos.
Esta genial . Nos ha encantado
Excellent nous ferons notre mieux
La casa está muy bien
La casa es realmente cómoda, tirne 4 habitaciones de las que una es como una suite y las otras más sencillitas. La piscina y el jardín estan muy bien y se llega andando a una playa que no es demasiado concurrida. El detalle de las mosquiteras y la secadora esta muy bien así como el sofá de gran tamaño y la televisión. En contra solo diría que el personal de la agencia nos dijo que había minipimer (imprescindible para nosotros por ir con un bebe que come papilla) y bombona para paellas pero lo primero no lo había y la bombona vacía. Además nos incluyeron la cuna pero sin colchón y tuvimos que ir nosotros a comprarlo. Las sabanas y tohallas las incluyeron, sin haberlas pedido, y pusieron ese argumento para intentar no pagarnos el colchón de la cuna. Finalmente el personal de la agencia fue bastante antipático al reclamarnos que dejáramos la casa tan limpia como la habíamos encontrado (cuando la limpieza siempre es cosa de los q alquilan, la dejamos bien pero no fregada) y escatimarnos 1 euro del coste del colchón (1 euro!) por el tema de las sábanas. Pese a todo, la casa esta muy bien y la recomendaríamos sin ninguna duda.
Excellent customer friendly , we will welcome them again.
Dad Chateau luna