4/10 Poor
Cassie F.
21 Mar 2019
Beautiful House, Amenities and Service Lacking
I’ve wrestled with how to put this review, as I’m not one to complain about much, but there’s definitely some points I feel need to be shared for those who are considering renting this house. The home itself is newer, well maintained, spacious for 8 people, and very clean. The pool and outdoor set up was great, we loved that we could slide the 4 patio doors all the way open and enjoy the space indoors and out.
We did have some issues with the accommodations however. The house was WiFi equipped but there was no username and password to be found. The ones in the welcome book and info on the fridge had been scribbled out and rewritten multiple times. None of them worked. We called the owner a few times to try and get this fixed as some of our guests had intended on working from their laptops while on our trip. The owner informed us that he lived out of state, did not know how to fix the issue, and asked us to “please not call him again.” We were given a number to a local woman who I believe is the house cleaner, who also couldn’t fix the issue. We had no WiFi the entire week, no further contact from the owner, and over the weekend Naples cell service was out too making it extremely inconvenient.
The other thing we found inconvenient was that the house was not stocked with items like trash bags, toilet paper, dish washer soap, etc. we had to make several trips to the store to buy items that are typically stocked in vacation rental homes.
The owner never emailed me with instructions or any information about the house. I had to call him the morning of our trip for this information. It became clear during our stay that he is simply inexperienced in managing rental houses and using the internet to do so. I can understand this but I do think the description of this property should be updated to reflect the limitations to the accommodations.
Cassie F.
Stayed 6 nights in Mar 2019
