Lisa or Hans
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
We had an awesome time. We enjoyed the coziness and ambiance of the cabin. We love Pipestem and the surrounding area.
The only thing nice about this cabin, is the exterior. This cabin sits near a busy road, which was not disclosed. Once you enter the cabin, you are taken straight back to 1978. The décor looks like it hasn't been updated in decades. The loft bedroom is not very functional, as we couldn't talk loud or watch tv due to the sound carrying upstairs and waking our child. The mattress in the downstairs bedroom had springs popping through and we were in severe pain from trying to sleep on it. It is ready for the landfill. There is mold all throughout the cabin, especially in the living room where there appears to have been a significant leak in the roof. The recliner in the downstairs bedroom is torn and the lighting is so bad that you can't read your book. The hot water tank is so small that we ran out of hot water during the 1st person's shower. We had a perfect snowfall and that was really all we had with this rental. Also, there is no wi-fi available here, even though it says there is. The downstairs bedroom smelled of urine and there was pet hair on the furniture. The carpets are old and do not lay flat, so we were constantly tripping over the ripples in them. I contacted the owner to discuss these issues and after our trip she offered to refund me some of our money due to all of these issues. Well, it's been almost two months and I never received a dime back. The place was so bad that we left a day early.
I am refuting and clarifying the following issues stated by the guest in the Review:
1. "on a very busy road" ~ the cabins are located off two-lane State Rt. 20, 1/2 mile
from Pipestem Resort state Park in the remote, rural village of Pipestem, WV.
Cabins are approximately 200 yards from the road. The Whitetail is situated on the far-end of the 3-acre property.
2. "no available WiFi" ~ The WiFi system which served both cabins was active at
the time of occupancy, however, the signal was weak but has since been upgraded. The complaints from this guest began after she and teenage son had difficulty with the WiFi.
3. "mold throughout cabin" ~ There is NO mold in the cabins.
Summers County Health Dept. conducts thorough yearly inspections for the
Health, Safety, Convenience and Comfort of guests. High standards must be met
in every area to operate the business.
The cabins have received the highest rating, 100% /Excellent, every year for the
seven years of operation.
4. The hot water tank, the highest quality standard=size available, is only 4 years old. Water temperature is set high. This is the first complaint we've had about this issue.
5. There is no urine odor in carpets. Carpeting, was professionally cleaned three days prior to guests' arrival and that could've created a temporary odor.
6. "springs popping through mattress" is completely inaccurate.
7. "poor lighting in bedroom" ~ There are three lamps with 75-watt bulbs in the
room. However, the cabin walls are all polished pine and do not reflect light as
plastered, painted walls would.
A congenial conversation with the guest indicated that the main issue determining
their early departure were the beds, which she said were different than what she was used to.. The guest stated that it was not necessary when an offer to refund one night was made.
Another apology is being sent for the additional complaints in the Review that
the guest had not previously related to me.
Lovely little cabin!
This house was so cute and cozy for our weekend trip. It was only 30 mins +/- from Winterplace Resort which was the main reason for picking it. We would definitely stay here again if given the opportunity. We would suggest bringing some type of fire starter though! We had a tough time getting the provided firewood to burn, but it made for an eventful night trying!
We didn't actually get to stay in the house because there was a mix-up with the reservation, but the hosts were very generous and accommodating and found us another house for the duration of our stay and even covered the difference in price.
Great Place to stay
Very warm and inviting. Nicely secluded but yet close to everything. Very clean excellent place to stay.
Absolutely loved our stay! We will definitely plan a longer stay next trip!