Pool / Spa
100% refund for cancellations more than 60 days before check-in date.
needed some serious cleaning, but good location
It was a great location and the maintenance personal where very nice.
Carpet is in needs of replacement or a professional cleaning. (take out the carpet and replace with laminated flooring). Verical blinds has some of the blinds slates missing in bedroom and also in living room. No broom, vacuum filter was so dirt not sure how it could work so we cleaned it. Window by the dining room table very dirty and patio door we cleaned as it was streaked. Could use at least 2 more bath towel as there were only 2 towels, no wash clothes, no dish washing clothes, or wiping towels. Furnace did not work the first 3 days we were there. TV never did work on any channels like CBS, ABC or even Fox. It would be nice if the condo had a parking spot at times it was hard to find a place to park.
Brista from the office in Tucson what very nice she did bring Roko for the TV so if need we could watch things a day late. She also got the repair guys out to fix the furnace as it was the thermostat. A plus was the decoration on the wall are cute, bed was comfortable. We did enjoy but there differently are things that could be improved. The fact that it is 3rd floor should be included right up front. Good exercise
Thank you Brista for all your help and we would do HomeAway again just not this condo. Tucson was a wonderful city to explore and explore we did.
I am glad you enjoyed the condo overall and we have made sure to address the cleaning situation with our crew and find out what happened there, as it is very important for us to have all our properties in clean and comfortable condition.
We hope we can host you again in a ground floor property!
Brisa and Nichole
Disappointing - needs some TLC
Our experince started badly as we had arranged to pick up the key at the office. We arrived to find no key and no one who could help. After some frantic phone calls we were finally contacted by the property manager, who apologized and gave instructions for access to the property. These should have been sent prior to our arrival. When we arrived at the condo, there are two broken bricks on the lintel which you must be very careful to step over or you will fall. The door sticks badly. You have to use quite a bit of force to open and close the door. Inside the condo, the rugs are very old and dirty and badly stained. The vertical blinds are dirty and missing some panels. The filter above the bathroom sink needs cleaning as you can see how dirty it is. On the plus side, there was lots of closet space with hangers. The bed was comfortable although the pillows were useless as they were flat and obviously quite old. The condo property is well maintained and quite nice. The neighbourhood is excellent. There are plenty of restaurants within walking distance. The condo is conveniently located to downtown and the main freeways. If some updating were done inside the condo, it would be a pleasant space to stay.
Good day John,
Thank you for leaving your feedback. I was certainly just as distressed as you regarding your check-in process. The scheduling mix up is an extreme anomaly in our check-in process. We do always send check-in information and details for check- in prior to arrival and this was a very unusual case of the check-in not showing on the calendar. This issue has been resolved and I am glad that despite the set back we were still able to get you your access information for the condo by the 3:00PM check in time.
We agree that the condo could use some updating and replacement/upgrading of certain items. The owner will be considering how best to provide updates to this condo during the summer of 2018.
We are glad you enjoyed the location. There is especially a lot of great dining nearby we hope you were able to take advantage of.
Thank you for staying with us and for your feedback so we can continue to improve our guest's experience.
Pretty Good, Overall
I would love to give this place five stars but I can't quite.
First, the staff at Signature Vacation Rentals were outstanding. They went out of their way even to the point of meeting me at 6:30 a.m. on check out day so that I could get an early start. Secondly, the condominium complex had all amenities that one could want. It was also surprisingly quiet. Third, the location was great. Everything is within walking distance, including restaurants and shopping. Finally, the unit itself was very well equipped and I had everything I needed.
The reason that I can't give a fifth star is that the unit needs work. It was built in 1984, is only 445 square feet, and the bathroom and kitchen have been partially refreshed at some point. The carpet, I am sure, is original and it looks it. I could not overlook that as it was dirty and had drops of paint on it that must have been from the last time the condo had been painted. In addition, the key lock in the entryway knobset didn't work (fortunately the deadbolt worked), and the garbage disposal quit the second time I used it. Also, there was no dresser in the bedroom so I couldn't really unpack, which would have been nice. It seemed to me that the owner had only put in the minimum effort and it took away from my experience and, for the price I paid, it was unfortunate.
Nevertheless, the good outweighed the bad to the tune of four stars out of five!
The property was clean, well maintained and well located within Tucson.
We were pleased with the location and the quality of the unit. It was clean and well maintained. It was well located to visit other places in Tucson. We also liked the presence of a hot tub, sauna and steam room on the premises. Our comments are:
(1) the TV was unmanageable. There was no channel guide to major networks. Popular networks and events could not be found:
(2) the condo was low on rudimentary items (e.g., spare trash bags, TP);
(3) the steam room didn't work.
Thank you for taking the time to leave a review. We have taken note of your feedback for items to improve and have addressed those for future guests! Your feedback is much appreciated to help us improve our guest experience.
Brisa and Nichole
This apartment met our needs perfectly.
We enjoyed staying in this apartment while visiting our son at UA. It was very clean, had nice linens, and met our needs for cooking and eating in. We enjoyed the pool and hot tub, and we appreciated having a guaranteed parking space. Rick, our host, was very responsive to our questions. We will definitely contact him first when we visit Tucson the next time.