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8/10 Good
Lourdes J.
17 Apr 2024
Perfect location
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Fabulous location for me. Out of the 10+ home stays in North Berkeley over the last 3 years, I would rebook. Location, space, amenities-appreciated the all natural products but toilet paper could be improved.I would have rated 5 stars for satisfaction and cleanliness except for a couple of things, to do with the VRBO/maintenance, not the house/owner.I had problems upon arrival accessing the 1st lockbox, couldn’t get into the 2nd lockbox for house entry. I arrived after a 12 hour travel at 6pm, called VRBO after 20 min, who were extremely responsive by phone. I also called my son to help but then since VRBO was sending the area mgr in 30-60 minutes, not to come. Carlo finally called just past 8pm, dark & cold by now. Jen kept saying he was coming, they were looking for someone to help me, they were following up-different answers each time. Carlo said he couldn’t come until 10pm!!!! and nobody had problems before. I too have never had problems with lockboxes before. My son finally picked me up and I crashed on their sofa. They too had difficulty with the lockbox the next morning-It was very stiff to open.That day, a beeping sound. Jen said it was probably the alarm and told me what to do but it didn’t work. I sent her a video of what I did with the alarm and she said it was fine. I told her the sound was coming from the ceiling in the hallway. She wanted a photo of it but I was out by then. I couldn’t stand the noise. When I returned in the afternoon, I sent her a photo. It still took a while for someone (very courteous)to come - it was the battery for the smoke detector.That night I found an extra blanket in the BR closet, and upon opening it smelled vomit. I thought I could smell vomit when I entered the house but couldn’t pinpoint it. I left it in the kitchen. Told VRBO. It took 2 days for someone very apologetic to come pick it up.Response time for VRBO to do something was not good esp t
Lourdes J.
Stayed 18 nights in Mar 2024