100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Very clean and presented nicely.
Lovely and quite.
Would be great to have wifi considering the Tarif. Aircon filters need a clean.
Not as advertised
Kerry sent an email saying she would message me with the pin code for entry to the property at 1.55 pm.
We arrived at approx. 2.20 pm and had to ring to get the code.
After entering the property, we found only one bathroom and a separate toilet.
I rang Kerry and was told in American English, as used by Stayz, a separate toilet is taken as the second bathroom. Kerry also said the property was never advertised as two bathrooms.
I told Kerry I was not happy, because the property was clearly advertised having two bathrooms, but seeing we were there we had to put up with what we got. There was never an apology or an offer for a reduction of the rental amount for the error.
I explained to Kerry if it was my property, I would have checked what was advertised to avoid this situation.
Other problems, knob missing off cooktop, dirty stains on carpet, toilet seat off centre, dirt around bathroom taps and lounge very uncomfortable.
Obviously, Kerry immediately contacted Stayz and had the advertising rectified.
After several messages to and fro I informed Kerry I needed two bathrooms because I have medical issues. Kerry replied she was sorry re my medical issues but I should also have the expectation that I got what I booked. I replied to the negative, I did not receive what I booked.
I then received the following:
“I agree with you. We have both been wronged by this. There has been a Senate enquiry into Expedia high jacking/acquiring booking sites. They own Homeaway, recently acquired it. I think they are an US company, probably registered in a tax haven.
As I mentioned today – book directly and avoid booking fees and Australian laws will apply. Your contract is with an offshore company. I imagine they will deflect your complaints or ignore you. I’m off to bed now, Regards Kerry.”
Since I got home from our trip, I have checked the property advertising and I still find two bathrooms advertised, including photos of two different bathrooms.
Diane your unit is superb very clean, spacious and comfortable. Everything needed for a comfortable home away from home experience was provided. Thank You
Clean, comfy and well appointed
The property was central to Hamilton shops on a quiet street. Provides all the basics and was very comfortable. Good value for money and meets the expectations set by the property description.
It was everything we wanted it to be. Spacious, clean property with all the equipment and materials we wanted and it had all those shops and restaurants nearby as well. Thoroughly enjoyed the stay.
very clean, comfortable and great service. Quiet location
Thanks Ken. I'm please you had a comfortable stay. Regards Kerry