Children not allowed
Cancelled bookings will not receive a refund.
We had a wonderful time in this great holiday house. It was perfect for our extended family including children to holiday together. The house is very well set up and in a good location.
I'm so glad you enjoyed Avalon. We love to have families enjoying their holiday and aim to make Avalon their own tropical escape. Thank you for being a wonderful guest
Great Loaction close to the beach
We enjoyed our stay at Avalon, it was a great location and walking distance to the beach and a few minutes drive from the centre of port Douglas. The house was the perfect size for our family and pet friendly. The outdoor area is lovely and peaceful.
I'm so glad you enjoyed Avalon. We do try to do our best to ensure our guests have a relaxed and trouble free stay - without interfering too much. We want your Family to feel as if Avalon is your own home. Thank you for being such great guests. Debra
Might have been better with a little care and service
Hello. I had a little trouble with this property. Since I was traveling abroad, I knew that I would not have my cell phone, so at VRBO's suggestion, i downloaded the VRBO app so that i could be in touch with my reservations. I did get payment requests from the owner through this app months before i came, and i paid them as they came in. When my vacation finally came along, I tried leaving messages for the owner to get check-in information, but she never answered. My friend got a sim card for her phone so we could call her, and when we did, she said she wasn't expecting us because i was supposed to call her days ago, WHICH WAS NOT COMMUNICATED IN ANY WAY BEFORE. So when we got there, the house was musty and dusty. The advertisement said that there would be security systems and a smart home system, along with features for the pool, and other lights. Most of it didn't work, we were never given the code or instructions on how to work either the security system or the "smart home" features. The "smart home" never initialized, so we weren't able to use many of the features advertised. We were told that a pool guy would come and clean the debris out of the pool and that an electrician would come to fix the other stuff. Some man came up and talked to my friend, who told him to come in and clean the pool. Apparently the pool man told the owner that he showed up and we told him to go away. That was a lie. The electrician never showed, so alot of the pool lights and jets, along with the bbq lights didn't work. The "spa Pavillion" was dirty, with cobwebs and debris, no cushions on the furniture, and the spa tub drain didn't work, nor did the jets when we made a makeshift plug. That was incredibly disappointing compared to the advertisement. We tried to contact her about some kind of discount before we checked out, and she seemed agreeable then, but after we checked out, she would not answer any of our calls or emails, to this day, she has not.
This booking was rather disconcerting as we had no correspondence with the guests until they were on their way from Cairns to Avalon. This doesn't appear to be the fault of the guests
It was at the time when Stayz was changing to Homeaway and we weren't receiving any communications at all. I had several attempts at contacting both sites with no success - this continued just for a couple of weeks.
I did try to connect through the booking site with Heather and friends as I always do to confirm their arrival time; also to give them my Managers details to keep in contact on the ground. I received no response so we weren't sure that the guests were actually coming until they were on the ground! The payment requests didn't come from me but from the booking site - either Stayz or Home away, not sure
We pulled out all stops when they confirmed but unfortunately Avalon was not as perfect as it usually is. We were remiss in not being clear on how the "Smart Home" worked and the guests attempt to do it themselves crashed the whole system. We immediately called a technician but he couldn't attend to re-program until the the following week.
The guests did text me and I did offer a discount but I honestly haven't heard from them since and the number they called from is disconnected.
I am very disappointed that an administration error on the booking site could sully our almost perfect reputation and cause such disappointment for our guests. I am so sorry; this is NOT our guests usual reaction to Avalon.
Chez Willow a great place to stay
We thoroughly enjoyed our stay at Chez Willow Villa 1. Perfectly located within close walking distance to main shopping strip and 4 mile beach, the villa is well appointed and very comfortable. Great outdoor entertaining area.
Everything about this house was easy: booking arrival, departure, location, everything. Debra was a fantastic host making us feel right at home and leaving us a treat as our stay was around Easter. The house and landscaping layout is brilliant. The pool is located in front of the house (and surrounded by trees) and behind the house are an array of paths which twist through your own private forest. This is truely a great house for a getaway.
Perfect holiday home for three generations to enjoy facilities. Debra and Bec's cooperation and help was much appreciated.
So glad you enjoyed your stay. It is always a pleasure when such lovely families enjoy Avalon.
PORT DOUGLAS IS THE GATEWAY TO THE GREAT BARRIER REEF AND THE DAINTREE RAINFOREST. WONDERFULLY EASY FOR TOURISTS TO ACCESS AND EXPLORE THE AMAZING NATURAL BEAUTY. ATTRACTIONS AND TOURS ARE VERY PROFESSIONAL - CAN'T SAY WHICH IS BEST.
CRUISE TO THE REEF - OR EVEN BETTER HELICOPTER OUT AND CRUISE BACK. SPEND THE DAY ON A TROPICAL ISLAND OR ON ANCHORED PLATFORMS. NO POINT IN DESCRIBING WHAT THE REEF IS LIKE. IT'S MAGIC IS REALLY AN EMOTION.
THE RESTAURANTS ARE WORLD CLASS BUT RELATIVELY REASONABLE.
THE SHOPPING ISN'T BIG MALLS BUT FANTASTIC BOUTIQUE TYPE - SOME EXPENSIVE MOST NOT. DON'T MISS THE SUNDAY MARKETS ON THE INLET AND WED MARKETS ON THE PIER.
PORT IS VERY LAID BACK AND INCREDIBLY FRIENDLY. THE ATMOSPHERE IS WARM AND WELCOMING, YET WORLD CLASS. ENJOY