1 Bed, 1.0 Bath (Sleeps 2)
About Property Manager
Sonder is reimagining the way people travel. Now in 20+ cities, we’ve been featured in The New York Times, The Wall Street Journal, and named 2019’s most innovative hospitality brand by Fast Company. We’ve taken the best parts of home and hotel and combined them into an entirely new experience. All of our spaces are uniquely designed, have 24/7 guest support, and contain all the essentials you need for an impeccable stay. No matter what you’re looking for, there’s a Sonder for you.
Minimum age of primary renter:21
Guests are not allowed to book a stay in their city of residence.
Guests must create a Sonder account and verify their ID online after booking. Once complete, check-in instructions will be sent 3 days before stay
Sonder reserves the right to charge the guest post-stay for any damages to the property. Security deposit will not be taken upfront
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
We were robbed
My partner and I had someone break in and steal our stuff at the Sonder in London which has a key code for the building and a key code on the apartment door. The windows do not open more than 4 inches, the door automatically locks, and there were no signs of entry. This leads us to believe it was someone who knows the codes—a Sonder employee or previous tenant. When we filed a police report and reported it to Sonder, they were responsive but unwilling to assume any responsibility or to compensate us for our not insignificant loss. We had to ask to get the door code to our apartment changed. When we asked when the code was last changed they said they didn’t have a record of the last change but have the ability to change it when there are security issues. When we pressed them to assume responsibility for leaving us vulnerable to theft by any previous tenant by not changing the codes, they changed their story to say they change the code after each checkout. We do not trust Sonder.
We're sorry for the intrusion of your space and hope you give us the chance to make this right. We've taken your feedback and have installed a CCTV camera system and enforced code changes after each guest. Please reach out to our customer service team so we can close the loop with you on this unfortunate situation.