3 Bed, 2.0 Bath (Sleeps 5)
About Property Manager
Sonder is reimagining the way people travel. Now in 20+ cities, we’ve been featured in The New York Times, The Wall Street Journal, and named 2019’s most innovative hospitality brand by Fast Company. We’ve taken the best parts of home and hotel and combined them into an entirely new experience. All of our spaces are uniquely designed, have 24/7 guest support, and contain all the essentials you need for an impeccable stay. No matter what you’re looking for, there’s a Sonder for you.
Minimum age of primary renter:21
Guests are not allowed to book a stay in their city of residence.
Guests must create a Sonder account and verify their ID online after booking. Once complete, check-in instructions will be sent 3 days before stay
Sonder reserves the right to charge the guest post-stay for any damages to the property. Security deposit will not be taken upfront
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
My family of 4 stayed here comfortably for a few days before a cruise. It was conveniently located. Property manager took care of all issues.
Could have been perfect but issues and a lack of speedy communication tainted the stay
The flat is lovely and just like the pictures, we had plenty of room for the 5 of us. However, when we arrived having asked for an early check-in and been granted it, we were met with a maintenance man leaving the flat. He had been doing some touch-ups which is great as shows that the company value high standards. But this is where the issue began. As we entered we could tell from dust all over the floor that the maintenance man hadn't cleaned up. The kitchen table and the coffee table were all covered in white dust as well as the glasses and crockery in the cupboards, door handles, it was everywhere. I immediately contacted Sonder letting them know and asking if they were sending someone in to clean - we had checked in a few hours early to drop our bags off and were more than happy for someone to go in and clean up. I never heard anything from Sonder about this issue during our stay, needless to say I was on my hands and knees cleaning the floor and the tables later that day. Even as we used the flat we felt dirty sitting on the sofas and chairs etc. The next morning we tried to have a shower only to be met with cold water. Again I emailed Sonder that morning to tell them about the issue and ask what we should do as not only could we not shower but we couldn't wash up etc - it was a flat wide issue. At 7pm and after bathing my 2 kids by boiling numerous kettles I heard from someone via email saying that a London rep would be in touch that evening. We had a visit at around 9 pm and he had a look for us but not being a plumber suggested that we get a plumber out that evening. I really didn't want to wait around until midnight or later especially as it would have disrupted the kids sleep so we agreed that as we were checking out the next day we would leave it and he would arrange to get it sorted once we were gone. Very disappointing in the end. I would love to use Sonder again as the flat really was fabulous and in a great location but i'm not sure I could trust the lack of communication if anything went wrong.