- English, Mandarin Chinese, Chinese
100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
House double booked
Unfortunately the house had been double booked due to the manager using more than one website to advertise it and despite taking our money we found there were other people already in the house. The property manager was very apologetic and managed to find us another house but it hadn’t been cleaned from the last guests and was filthy with dirty pots and pans in the kitchen, dirty bathrooms and a dog poo outside the back door which with young kids wasn’t ideal. We had to put our own bedsheets on. An emergency cleaner was sent in promptly the next morning after we complained. We have been promised a refund but 2 weeks later we are still waiting to actually receive it!