Cancelled bookings will not receive a refund.
We had a group of 6 adults, and the accommodations were perfect! Everyone was pleased - It took us a while to figure out how to truly ski back into the complex (and not use poles and walk a half a block) but once we figured that out, it was great. If we had any complaint, it would be that the thermostat seemed to not work properly - the place was quite warm, and we couldn't seem to get it cooler. But, that was really a minimal issue. We loved it and (if available) will try to reserve again for next year!