- English, Portuguese
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
I was waiting for this trip.to Lisbon..
Unfortunately we were disappointed with our rental. The pictures on the website and our experience were far from each other. The apartment is cute, but the pictures did not come with a smell test. We arrived late evening and we were shown an apartment which smelt damp and airless. For three of us there was only a double bed ready to sleep. We looked everywhere, but could not find any more bedding. The owner knew, we will come, but we did not see any indication to prepare a comfortable place for three of us. I called the owner and she told me where does she keep the blanket and we were able to make a bed. It did not feel fresh. My brother did not sleep that night.
We kept the door open when we were in the apartment and the moldy air smell was decreased somewhat on the third day.
I told the owner my disappointment and she offered me to find an apartment and move out, she will keep that two days money what we spent there and return the rest. We were interested to see Lisbon and travel in Portugal. In that short
4-5 days when we were there we did not have time to look for other places. That why I booked through Vrbo early before we arrived.I was expecting a decent place and assumed if I book an apartment through an agency they will keep the owners accountable to rent livable places.
Thankfully Lisbon is beautiful and full of life. We were out in the city for most of the day and spent just a few hours in the apartment. The location is great, the people in the stores nice and helpful in the neighbourhood.