- English, Spanish, Italian
Pool / Spa
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
Not as described
This place in not 2 steps from any beach, it’s close to a half mile to the closest beach. There is definitely s plumbing issue as the showers don’t drain, leaving you standing in 3-4” of dirty water and there is a constant oder of sewer gas. Most upsetting was an incident that happened upon checking in. I specifically selected washer/dryer as a required amenity. We got there to find the washer/dry was not available. I called VRBO, who then created an incident that selected a complaint category that indicated “amenities not included as listed” and had in parentheses the listed amenities (meaning the complaint could be about any one of those listed). The owner received notice of this complaint and came storming back into the house calling me a liar because she thought I complained about ALL of the amenities listed. I tried to explain to her that it was a category but the language barrier was too great and she just did not understand. She was very aggressive and rude. Her mother, was a very sweet lady who tried to make up for her daughter’s behavior, but the tone had been set. Every day, they found a reason to come into the apartment, EVERY day. They requested that we check out by 10 am, stating they had another VRBO guest coming, but when I checked the VRBO site, the unit was still available. The property is clean and looks like the pictures. Location is ok, but definitely a drive to the beach, too far to walk back in a wet bathing suit.
SO UNEXPECTED AND UNREAL!!
Before this lady coming we had in the same apartment a couple from Canada for 5 months who loved the apartment and we never had any complaints.In fact they renewed for the next year for other 5 months!
1)The location is clearly visible on HomeAway/Vrbo on Google map.So there ca not be any misunderstanding.
2)We entered the apartment every day just to collect the garbage.
We never saw water in the showers and there wasn't any smell of sewer gas.
Also during her stay we asked the lady if everything was fine and she never reported any of these problems.WHY???
3)She only makes a drama for the laundry but she got the key for the laundry 15 minutes after her arrival.
4)The check out is always at 10 am and we had other guests arriving the same day.We are not obligated to update the calendar every hour.
So there was any reason for this lady to discredit us.
4)Last but not least I am always nice,kind and helpful with my guests,as you can read in all the beautiful review we received in 5 years about La Dolce Vita Apartments!