Chalet, 5 bedrooms, 4 bathrooms, 10 people
- English, French, German, Spanish, Russian, Italian
Problems/dangerous issues/things wrongly listed as having/things not working
Hi I wish to speak to someone from home away regarding the villa safadi and some sort of compensation for the problems/inconveniences/dangerous issues of which there were many from the moment I opened the door for the first three days,I have photos/emails to fidalsa/and details of every issue I will attach emails sent so you can see fir yourself and contact me as I am very angry and disappointed regarding this and will be taking this further if no satisfactory outcome is reached regards Jeremy
1st email in writing to fidalsa after messaging the local agent who not once visited the property even when I asked him to,
I have been instructed to email you by your agent concerning problems/broken equipment/missing appliances etc, I will start from entering the villa and then all the problem inconveniences room by room
On arriving at villa opened gate turn on outside light switch this tripped electricity causing alarms to activate on entering villa had to find fuse switch board to turn on electricity once I had done this I switched on lights in house and 1 switch then caused fuse to trip causing alarms to come on again I reset fuse and didn't touch the switch in question again until contacting agent (repaired next day),I will now list all other problem (this will take some time)
Living room .one light not working (I changed bulb) ,airconditioning unit not working your company repaired this but when they left it keeps tripping fuse informed your company but nothing done cannot use ,no tv remote (found 2 days later in sofa)curtains hanging down broken from rail
Kitchen.NO DISHWASHER THIS WAS STATED AS HAVING ON THE LISTING ,blinds between kitchen and outside dining area not working correctly,ironing board needs changing falling apart
Double bedroom near pool . 1 blind stuck open jammed in overhead compartment (I repaired this) bathroom sink taps loose (could turn around Your company repaired these)
1st twin room 1 single bed either bends in middle or if middle leg is played up it rocks either end cannot sleep in
2 no twin no issues
3rd twin no issues
Back double bedroom.walls broken away crumbling on floor
Hall area leading to back bedroom. Light not working (I changed bulb)
Of the 5 remotes for air conditioning units in house only 1 works
Dining area front of house 1 light not working (I replaced bulb)
Pool..Tiles in bottom of the pool broken laying in bottom of pool and laying around outside pool area .
No pool lights (missing
Large pool and large private gardens for sunbathing, we enjoyed our vacation.
Thank you !
nice house, with everything you need, great pool we enjoyed
Thank you !
the house has everything you need, Cesar is aware of everything you need, he is quick and attentive in his answers.