10/10 Excellent
Matt D.
10 Sept 2020
Liked: Cleanliness, check-in, communication, location, listing accuracy
Fabulous in every way
From the moment we booked the villa to the moment we left on our last day, we experienced excellent service. We enjoyed all the benefits of being part of a well-run hotel complex, but with the privacy of our own villa. Thanks to Kostas who responded to all of our pre-arrival questions and requests with speed and efficiency. Kostas kindly arranged a taxi to meet us at the airport, this arrived on time and the driver was waiting in Arrivals as promised. We noticed that the Villa website offers a grocery shop, so took advantage of this, due to our 11 pm arrival to the villa. Waiting at the Villa was Olga, who needs a special thank you. All the shopping and snacks were waiting for us, which was a real welcome treat. Olga did a quick but comprehensive introduction to the property. This allowed us to quickly settle and relax. There were a few issues, nothing that spoilt the holiday, but Olga was always on hand to sort whatever out. A testament to excellent customer service. We locked ourselves out a safe, a door came off its rails and the AC broke in one of the bedrooms. These happened on different days, but as soon as it was reported, either Olga or Workman was around the same day to fix it. Nothing was too much trouble. We were happy to see that they took cleaning so seriously and the Villa had a deep clean, new bed linen and towels every 3 days. One of the group was very ill one day and was transported to hospital, Olga and Edit from the office were there to support us. We couldn't have asked for any better service. The Villa was just as you see in the pictures. On many occasions you are fooled by old photos with other locations, but not with Villa Blanche. What you see online, is what you see in reality. The location is perfect if you want quiet. The walk into town is about 20min. Just long enough to work up an appetite and to work off a good meal. There is nothing about the holiday, Villa, or location we would change. It suited everyone in the group - Adults and Children. Would definitely visit again and it Villa Blanche wasn't available, would definitely consider another Villa in their portfolio, knowing that we would be well looked after. Thank you to Kostas, Olga, and Edit for a lovely holiday.
Matt D.
Stayed 14 nights in Aug 2020