4 Bedrooms, 5 Baths, Sleeps 8
Island Getaway Rentals
Very disappointing stay!
We specifically rented this house because of the pool. We arrived to the house and the pool along with back deck were filthy. Also, the pools heat did not work. We arrived the Saturday before Easter, so after leaving a message for the rental agency on Saturday we never heard back. We had to call again on Monday ourselves. On Monday after losing 2 pool days due to the temperature of the pool, we requested heat be turned on. The obliged and sent someone out. After the tech was sent out, we found out the heat didn't work and hasnt worked in some years. Why would anyone's advertise a home with a pool when the pool was inoperable?!?! We had 4 children under the age of 7 who wanted to swim. Coming from cold WI weather, all the children's talked about was swimming. We brought along countless pool toys and blow ups and whatnot. None of which were used. It was the most disappointing vacation I have ever been on. Why on earth would they advertise this home as having a pool?! I've never been more upset. It was a total bait and switch. We had some issues within the home as well. But honestly, the biggest disappointment was this pool. There were so many other homes we could have rented without a pool and saved thousands. I will never use this rental agency or VRBO again.
Thank you so much for your feedback. After looking into this matter I have found that this property is NOT listed as having a heated pool on our Web site nor does it say that it can be heated under the description of the property. Most pools can be heated but some cannot. Our apologies for any confusion with our staff. I do show we scheduled an additional pool clean during your stay. The pollen and debris this time of year can be challenging to keep up with. We hope you will book with us in the future and if so please double check if the pool can be heated. I know that is frustrating with young kids! We want you to have the best experience possible!