2/10 Terrible
Samantha
10 Apr 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
DO NOT BOOK THIS PROPERTY
As soon as we entered this house we were greeted with a very unclean smell. I also noticed right away that the view of the ocean was clearly misrepresented on the hosts ad by zooming her camera. You cannot see the ocean well at all and the neighbors deck blocks your view almost completely. I also noticed that the hot tub was not "on the sunporch over looking the ocean" as described. The deck is not covered o if it rains, you are stuck inside with very weak cable and Wi-Fi. The guest bathroom can barely fit one person in it and the shower is smaller than what you would find in a camper. Every surface in the unit was covered in dust and some sort of pet fur and there was dust in every corner. The baseboards haven't been wiped in years and even had human hair stuck to them in many places. We finally found the laundry area in the closet of the "master bedroom". The laundry closet floor was filled with old lint from previous guests and there was an old medicine cup on the floor as well. This obvious lack of cleanliness especially during a pandemic had me very concerned. The doors to the bedrooms and bathrooms are pocket doors and they are broken and will not close unless you get a kitchen utensil to pry it out. The beds are SO old and SO uncomfortable and the mattresses are badly stained. I was very concerned about bedbugs being present. All of the kitchen utensils, cookware, and dishes were obviously dirty. I wiped the counters and bar stools and furniture down with a antibacterial wipe and my cloth came back BROWN. The sofa is not fit to sit on. There was one recliner that was ok to sit on after we wiped it down so I let my 70 year old mother sit there. The listing says it sleep 6, but it only sleeps 4 because the sofa bed is broken and has dead bugs and dirt and hair all in it and springs are protruding out of the mattress. I had to send two of my kids to stay with our friends at their home. They also booked through VRBO and their rental was AMAZING. I was so disappointed that I wasted over $3000 on our vacation and did not get to enjoy it at all. I called every day trying to get the owner or VRBO to refund my money so we could leave and find a clean place to stay but they refused to do anything to help me. VRBO's book with confidence guarantee is not what they say it is. At night roaches run across the kitchen floor and into a hole in the kitchen wall.
Samantha
Stayed 7 nights in Jun 2021
