6/10 Okay
Terri P.
25 Sept 2019
Liked: Cleanliness, location
Disliked: Check-in
Casa Baino a little disappointed, not quite as expected.
We booked this apartment very early last fall and were completely excited for our stay as it looked bright, sunny and beautiful and had all the amenities we were looking for. 1. Air conditioning, 2. elevator, and 3. Wi-Fi. We were travelling a few other places but this was our home base. The initial booking and other email correspondence was good; however, I was a bit surprised that in a 2nd last email I was told the address of the apartment would be given soon. I thought the address on the listing was the address, turned out it was not. Would have been good to know. When we arrived, we did not have clear directions to the apartment and when we called our host did not answer, we then called another number for directions. This is not easy if you do not know Lucca. We were told to take a cab. Well that would have taken us just inside the walls and not to the apartment. We began our walk and asked a few people along the way if they knew the address, most did not and finally one kind person drew us a map and we found it! Mrs. Sonia was there, appeared to about to leave as she was busy. She quickly took us up in the elevator 3 floors and had to climb the last floor. This is not suitable for anyone with mobility issues. We were given a very quick tour and found NO air conditioning, which we were sure there was in the listing when we booked. We were told with the heatwave air conditioners were breaking down in other apartments but we had fans. We sure did, old extremely dirty and noisy. Then while looking in a drawer we saw the guide for an air conditioner, wonder where it went because it was not in apartment. The most important thing to our host was how we handled the trash and what to do with it, which days to put it out, and where. She showed us the house binder about Lucca and all it has to offer, this was very good but a little guidance from Mrs. Sonia would have been well received. Not all is bad, the apartment is well appointed, beds were ok; but pillows were horrible. The bathroom is typical with small shower stall and hand held head which if you leave up gets water on the floor, if you take it down, its awkward. The apartment was clean and all dishes, pots & pan amenities provided. Pretty decent shape except the kettle had a rusted out hole so one had to boil water in a pot. No big deal just could be replaced. Overall, if you do not want to spend a lot of time in apartment its ok but it is dark and not nearly as bright as photos.
