4/10 Poor
Mrs Samantha H.
21 Nov 2020
Liked: Communication
Disliked: Cleanliness, check-in, location, listing accuracy
Very disappointing! Do not waste your money on this villa. Sad we had to stay for 9 days.
We were very disappointed with the villa particularly the location. Right on the AP7 very loud road noise all day. On the upper level of the garden your view was the very busy road. There was lots of damage to items in the property that were not pointed out to us. The dishwasher was out of use for 5 of the 9 days we stayed there and broke whilst in use leaking onto the floor. We only had two tea towels for the whole stay so I had to use these to mop up the water leaving us with nothing to use in the kitchen to wipe down any surfaces. The internet did not work nor the satalite TV. My husband was busy a couple of days trying to fix this but in the end we just connected up his laptop to the tv to be able to watch films on a night. I know my parents would not have been able to do this as I'm sure lots of people would not have. The villa felt like it needed a deep clean inside and outside as all the Outside table surfaces were dirty but there were no cleaning facilities for use to clean them. There were many plug in air fresheners around the villa leaving an unpleasant smell descending from them all. I wonder what other smells they were trying to cover up? The manager we spoke to was helpful and Communicated with us but I felt leaving us to fix the tv was not our job but the managers to sort out. She told us that the internet had been cut off and had to get it reconnected but she knew the dates we were arriving for the holiday so surly this should have been sorted ready for us. Obviously this is not something that they check along with a lot of other things. We will not be going back. The time we spent at the villa was disappointing to all the family. I urge anyone thinking of using this villa to think again, stay somewhere else where attention to detail is their strong suit not their downfall.
Mrs Samantha H.
Stayed 8 nights in Oct 2020
