- English, Portuguese, Dutch
Pool / Spa
100% refund for cancellations more than 60 days before check-in date.
Could be amazing with some TLC by staff
The apartment is well sized and nicely furnished. Kitchen utensils are plentiful, but flatware forks are bent. Press coffee maker needs replacing because the stem and filter components are loose, meaning lots of grinds in the coffee. A little salt would have been nice.
These are minor issues. The reason for the low score is the fact that the manager’s representative never came to collect the keys as arranged. We had a flight to catch and were specific about it. I left multiple messages because all I got was voicemail. I sent an email to this effect to the manager. Still waiting for a response 12 hours later. So next time, we will book in the all-suites Hotel where the apartment is located. And I cannot recommend this property. Given the excellent we have received everywhere in South Africa, this was very disappointing.
We have clear instructions in the apartment specifically asking to leave the keys on the table on departure as we are not always able to get to the apartment in time. So this really should not have influenced your opinion of us!
Of course the 2 issues your mentioned will be sorted out but I am really upset that we got a low score from you when our apartment is newly renovated, well located and clean!
You will also find the hotel situated in the same building is a lot more expensive than our apartment.