8/10 Good
Anthony T., Ockham/Woking
6 May 2023
Liked: Cleanliness, check-in, communication, location
Disliked: Listing accuracy
Mainly good but no wifi
The property is in a pleasant quiet area just a few minutes’ walk from supermarkets, restaurants and the local marina .
Faced with the possibility of the French Air controllers strike causing the loss of our holiday, we managed to sort out an arrangement whereby we would only pay the full amount 24 hours before arrival. Richard was free to accept a booking from someone else instead of us. He would have preferred us to pay 48 hours in advance, and our not doing so in some way delayed the repair of the sitting room sun blind apparently.
Miguel who arranges cleaning and repairs is a good communicator and gets things done quickly.
The property web page clearly showed and still shows that there is internet wifi . We could find no password and so emailed both Richard and Miguel. Richard wrote back:
18/04, 22:28: “Dear Anthony there is no wifi in the complex and property as there is a failure not sorted in that area of the complex, sorry for this, you can use your mobile G data, this will not be fixed until end of may been told.”
I wrote back: 19/04, 09:47: “Hmmmm there appear to be two properties with their own WiFi : Tenda... EE1260, and Direct - Kol adw 2247.” No reply from Richard.
Miguel wrote: “Good morning, Anthony. I'm glad you arrived safely. The owner doesn't have Wi-Fi in that apartment.”
The mobile data usage for mornings and evenings at the property cost us £14.50. Richard has not responded to the suggestion that he owes us this amount.
Anthony T.
Stayed 7 nights in Apr 2023
