Cozi Vacation Rentals
- English, Spanish
Minimum age of primary renter:25
OK Stay but weak on details
Overall convenient to the inner harbor, and near good restaurants but weak on details:
1. Wifi address in email instructions is incorrect.
2. Front door would not open and we had to use the back alley door, where there are rats.
3. There is no Instruction or welcome book.
4. Thermostat is locked so sometimes it was too cold.
Tried reaching owner when trying to close up but couldn't reach anyone.
Bill, we are sorry to hear about your experience with Cozi Vacation Rentals. We pride ourselves on exceptional customer experiences and communication. It appears we failed you in this instance. To your review, I will clarify everything below:
1. The wifi address was 100% correct provided to you. This was confirmed with you over the phone. It is case sensitive.
2. Our staff immediately stopped by 10 minutes later to change battery on smartlock. As shown to you, our smartlock system showed 100% battery. It was not showing that the locks were dead.
3. As stated, we send all of the instructions electronically via email for checking into the property. You arrived to the property, and told us you received the instructions? Moreover, per our instructions, the welcome guide is electronic and is in the same email sent to you. As stated, you can view it on any device as it's in PDF format.
4. We keep the thermostat locked due to guests attempting to turn heat way too high or AC way to low which damages the units. We immediately provided you the code after you agreed not to put it at unacceptable temperatures.
5. We immediately got into contact with you? The first time you called we were on the other line but immediately called you back.
Overall, we are sorry for your experience. This is unusual for our team, but we take full ownership. We just ask that guests do leave an honest and fair review, as we immediately resolved your situation for you and felt that we provided you great customer service to explain all of your individual confusion with our welcome guide, internet, and instructions.
We do hope you choose to come stay with us again.
Cozi Vacation Rentals