100% refund for cancellations more than 60 days before check-in date.
Nice clean property comfortable we had seven traveling so there were enough comfortable beds and the back patio along with pool made the time at the house very nice only thing is making breakfast could use a few more pans otherwise the kitchen is well stocked.
Beautiful home but very micromanaged! (pros and cons listed)
~~Spacious house and backyard. Space wise accommodated our large group comfortably. Has security cameras for outside areas a plus I guess for renter and owner.
~~ Lots of specific instructions on expectations, rules and trash to follow. Rinsing out all bottles and cans prior to and only placing in garbage bags would result in fines/fees up to 1K if not followed. REALLY!?!
~~Multiple communications from owner during our stay regarding specifics of amenities and payments for spa/pool fees....
~~Bummer to pay 30 to heat the "spa" and 60 for the pool-- PER DAY (day meaning only the hours allowed by owner)!! pool and"jacuzzi/spa" has usage hours per owners guidelines and has to be approved by the owner prior to it turning on for use. Can not heat both at the same time or keep fountains on longer than a few minutes. Most of us were usually out of the house site seeing and trying to enjoy our vaca.. getting in late and then can't use the spa to relax at night. "spa"doesn't heat and jets don't turn on unless owner approves so if your getting in at 9pm tough luck because you wouldn't be able to use the amenities you rented this house for AND the hot tub water wasn't very clean!
***~REAL BUMMER was Air conditioning- set the temp to 72 when we checked in, house would't cool off. Noticed all vents were closed so remedied that and reset temp, but house still stayed warm. Went bought fans(4) to use in the house to help with the airflow and warmth after we set the thermostat again. Then realized that the Nest thermostat had scheduled temps which kept overriding the temperture we were comfortable at to the set temps the owner had programmed to what he thought was appropriate. I turned that schedule off after everyone was hot af as the neighborhood didn't feel safe enough to have the windows open at night (only faraway gunshots were heard thankfully) When traveling with heat intolerant older adults, they can not tolerate a stale 78 degrees in the house and 75 at night!
Felt like we were being watched after figuring all this out.
You obviously didn't read my instructions before renting out the house cause if you did everything is listed in there!!! Everything in the home is brand new and working perfectly, if you didnt know how to use a new air conditioning system called Nest you could have called and ask and I would have explained to you, its not that hard to pick up a phone and call!!There is poor communication coming from your side and if you think this little review you wrote will decrease the amount of people that rent out my house you are wrong, this website is one of many I have listed out and this place is always booked out!!The pool and jacuzzi had just been cleaned the day you arrived, you are just looking for excuses to write on this review. The pool heating and spa use up a lot of gas and its something I offer if you want it to be heated you pay for the gas (you are more than welcome to not heat up the pool and just use it like that, you don't necessarily need to heat it up especially in the summer). The pool hours are set up on purpose for the renters not to disturb the neighbors after 10:00pm people have work the next day and if you are using loud music and partying outside my neighbors complain and will call the police. And those so called "gun shots" are fireworks you heard cause obviously you came on vacation around 4th of July!! This neighborhood is very safe and private; my primary home is on the same street as this house I rent out to travelors!!