Apartment, 2 bedrooms, 6 bathrooms, 6 people
Minimum age of primary renter:18
100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
- back of door knob fell out
-scuffs and marks all over wall and other items
- hand towel pole fell out
- sink stopped up in bathroom
-arm chair on couch broken
- not enough toilet paper
-chair at dining table broken
- door was left wide open/unlocked when we
No communication or no effective communication with the property management. Meaning the point of contact your provider. VRBO only process a small fee and then I was told Homeaway would do the remainder which I knew nothing about. First they were asking for a wire transfer very sketchy and leery so I reached out to the property manager until he return my calls after leaving multiple voicemails and email messages. I was then told no it will be a credit card and you sent me some forms. I return the forms and they never charge my card. After calling several more times I finally got someone on the phone that told me the day I’m renting the unit to just show up at the property and they would meet me there to call 30 minutes prior. I did that and then I was told no you have to come to our office, although, it was only for five blocks away didn’t know how to find out didn’t know how to manipulate through the city and I didn’t know where to park and then and up having to pay for parking. Upon rival to the unit the directive we were given was pretty lame and I was highly upset emotionally. We had people meeting us there in our party and had to drive around aimlessly for well over an hour. Upon arriving to the unit the door was wide open and a nine story condo complex. The property manager when we did meet him told us that he had some units that had been trashed and we had some issues with VRBO and home away with credit card fraud. When I asked if the unit we were going into was the one that was trashed I was told no. However, the place was in disarray.
dishes left in dishwasher
- toilet flusher not working and having to have tenant self-flush
Pool not open rented out no hot tub stated more bathrooms then there were
Property was very clean, comfortable and more than adequate. I was able to prepare a couple meals in the kitchen. My sleep was perfect. Quiet neighborhood. Need a small car to negotiate the driveway.