Grand Welcome Vacation Rentals
- English, Spanish
Grand Welcome is horrible
We average about 5 vacation rentals a year and this is my first negative review.
1. Pulled out the hydabed and a used condom fell out.
2. There were only 2 spoons and 3 plates.
3. No coffee!!!
4. Filthy carpets. We had to clean everything.
5. We spoke to Grand welcome about the issues and all they could offer was that they're putting it in their notes.
6. They didn't even shovel the sidewalks all the way. It was barely a trail.
7. Only 5 towels, no Kleenex
8. They advertised Direct TV but there is no satellite, cable, or any other form of tv channels.
We sincerely apologize for the condition of the home you've rented. The cleanliness was unacceptable & our housekeeping team has been notified to pay better attention to detail.
There should have been more utensils & tissue provided. I have notified our team to restock those supplies.
Thank you for bringing the cable to our attention. We have since updated our amenities & descriptions.
Unfortunately, due to the holiday season & its high volume of reservations, it was very difficult to get staff to the correct places on the right time. We are so sorry & that is no excuse. We will strive to provide a better experience for our guests. Thank you!
Great Townhome, Clean and Nice Location
Had a great trip. Everything was as advertised and all was ready for our arrival. We had a great trip.
slightly less than mediocre
The townhouse was basically fine...the air-conditioner in the upstairs did not work very well. The hot tub was half filled with green water and the gas tank on the grill was empty. This was not a place that we would stay again.
Very nice property. Visited many times by hummingbirds. Great hiking in the area. BBQ needs some repairs, though.
Terrible property managemnt
Had many issues with property management. Upon first entering residence there were dirty dishes, a dirty filter in the coffee pot and the shower was barely putting out any water. When we contacted the property management we were accused of making these issues up because we didn’t report it when we first got there in the late evening. Then the next day when we were in communicating about the issues it was back and forth with them and we came to find out that they were in the residence while we were out and about. It was so upsetting that no one had let us know they would be stopping by and they took it upon themselves to go into the rental without our knowledge. We felt violated and left that day. We weren’t supposed to check out until July 4! We packed up and headed home early. It ruined our holiday. Very disappointed and will not recommend this company to anyone else. It is illegal to enter a rented unit like that and it is beyond upsetting. Amy from property management company told us a manager would contact us and we still have yet to hear from her.
Great place to stay. Very clean, Valet sent great directions to and about the rental. Could not have asked for a better stay. The one car garage is great, the appliances, barbecue was wonderful. We would love to stay there again. Very very fine place,