Grand Welcome Vacation Rentals
- English, Spanish
July stay- Club Cabin
House was clean and everything in working order. Kitchen, great room was comfortable. The kitchen was ok, but needed more pans and cooking utensils if you plan to do your own meals. House is packed in pretty tight with other cabins, and parking is very limited, as was stated in the ad.
Nice place but could use a little more attention for renting.
Unfortunately when we arrived we could not get in. The site managers in California could not help so we were transferred to a local person who was not sure what to do. Fortunately there was a realtor sign out front that we called and he was able to help us. Also when we arrived the drive had not been plowed. Luckily we had four wheel drive. But we had to trudge through the snow to unload. Inside was pleasant and we slept well. However, the tub drain did not work properly and the living room rug was full of dog hair. Many lights were burned out with no replacement light bulbs. Also, two small rolls of toilet paper for six people and three days isn’t enough. If we are to supply our own paper goods please indicate this on your rental site. Otherwise we appreciated a place to be and enjoyed our time.
We apologize for the unpleasant experience you've had with us. Our team has been notified of your review & have taken note of the lack of communication & service you've received.
This home is not a pet friendly home & the previous guest may have brought a dog along with them. We apologize that our housekeeping team did not catch this to properly prepare the house for your arrival.
A big suggestion that we have been pushing is to provide a larger starter set for our guests.
Again, we are so sorry & strive to provide a pleasant experience for all our guests. Thank you!