Grand Welcome Vacation Rentals
- English, Spanish
Thank yo for the very clean condo, there is full kitchen, we enjoyed breakfast on the balcony, it was a real pleasure. Good mattresses in the bedrooms, which is necessary for good rest. Many additional things we used , sun umbrellas, diving masks and snorkels and much more.
Having arrived there we could not open the door, the handle and the lock work a little strangely. I tried to call the number that on the reservation, left massages. I was called back after 7 days when we were at home. The whole complex manager helped us to open the door, thank you.
At 5 am workers start working on the golf court, caring for the field , this prevents sleep with the windows open.
The rest WAS GREAT
We apologize for the lack of communication and the difficulty you've encountered to reach our team. We have recently made changes to our phone systems and emails to make sure that guests are always able to reach us. We hope you enjoyed your stay & hope to see you back. Thank you!
Beautiful, Relaxing Condo in a Lovely, Quiet Resort
We thoroughly enjoyed our 14 day stay (January/February 2018) at Keauhou Punahele, unit B202. The unit was very clean, and easy to get into, with an unloading space right in front of the unit, no stairs, and the assigned parking space was very close also. The front door is in a private alcove so we were comfortable leaving just the screen door, without people traipsing by looking in. This allowed cool breezes to flow thru to the very spacious condo from both screened sliding doors, on the lanai. The very large lanai has great furniture. It overlooks the golf course, but not too close. It has a decent ocean view. We ate most of our meals at the outdoor dining table. There is a grill right on the lanai, so no carrying food to a communal grill or having to wait.
The kitchen was stunning, nice appliances, huge cupboards well equipped with plenty of dishes, silverware, glasses, as well as all the necessary cooking pans and gadgets. They supplied soap, paper products, plenty of fluffy towels, too. There is a full sized washer/dryer, and laundry powder.
Both bedrooms were nice, ceiling fans above each comfortable bed. There are also 2 movable fans, I set one up for gentle white noise beside the bed. The shade in the master really blocks out light. The master bath has a giant elegant shower, great lighting, storage, ample hangers in the walk in closet, and plenty of mirrors.
There are beach chairs, tho we used our own we store at our local dive shop, a boogie board, and nice new beach towels.
The living room and dining area are nicely furnished, and comfortable. The berber carpet was nicely padded, too.
The resort property itself is lovely, lush and well managed. The pool and hot tub were both nice. We don't golf, we are divers and snorkelers, and both Kahalu'u and Two Step beach are easy drives, as well as the canoe harbor. We enjoyed walking along the path that runs along the condos. Several units were obviously owned, and the people we spoke to along the walk were all friendly and welcoming. The rules about the property are pretty standard and common sense. There is a "library" with a good selection of books, we added a couple we read on the plane.
Sunquest manages the unit and they contacted us to make sure we were satisfied while we were there. They are quite familiar with the unit, too. We had a very minor issue and they handled it immediately.
We would recommend this property, and stay in it again, if it is available.
Aloha Mike & Pam!
Thank you for staying with us and we're so glad to hear about your pleasant stay. The owners try their best to ensure a home with numerous amenities for guests to enjoy their stay. Our staff have been working hard to help with any issues and we thank you for recognizing their hard work! We hope to have you back and please let us know if we can help with any future bookings. Mahalo!
Avoid If You Like To Sleep
Our overall stay was terrible. The biggest issue which makes me gives this one star, is the golf course that is pictured in the add. The mowers would start EVERY morning around 5 am, and sounded like they were in your bedroom. Even with all doors and windows closed, you cannot sleep through it. We were awakened most nights by trucks turning onto the side street, then the mowers would finish off your night. IT WAS AWFUL.
The unit is dated, with stained carpet, and is missing the usual items we find in a condo. There is only one real beach chair, along with three of the low sand chairs. These do not recline, and you may as well be sitting on the sand. The beach umbrella was beyond cheap.
We ended up buying our own items from Costco, and taking them home with us. The boogie boards were broken, being held together with clear tape, and we only found two real beach towels in the unit.
The water heater was turned down so low that it was impossible for more than two people to shower without waiting a couple of hours.
One of the bathrooms did not have any basic supplies, like hand soap and kleenex.
Very disappointed overall, and would not stay here again.
We are extremely sorry for all the inconvenience you encountered in this unit. Unfortunately the golf course upkeep is out of our control. The beach equipment is courtesy of our owners and we will alert them to their condition. Had we been notified of the hot water situation we would have sent our staff out to address. We hope you have a more pleasurable time during any future stays and we hope to host you again. Sincerely, Abbey/Sunquest Vacation Rentals -Customer Care