Grand Welcome Vacation Rentals
- English, Spanish
Great location across the street from the beach!
We loved it here! Across from the beach and snorkling area. Nice pool and spa in complex overlooking the ocean views. Our kids age 5 and 8 had so much fun!
Property was nice
In my experience every place I have stayed the property was staged. It was extremely hot and the air conditioner was on the fritz. It took 2 days to cool down. The people above us made it miserable to sleep because it sounded like a herd of elephants they were up at all hours of the night and stomped on the floor pretty hard and the sliding drawers as well as the closet were opened and closed several times which woke us up several times at night and early morning during our stay. The island was hazy the whole time we stayed there. The bed in the master was extremely hard. The drawers stuck in the master bedroom. Also the pool lights were not working and my husband called the local numbers to get it fixed and never spoke to anyone on the island. This was a safety issue the problem was never resolved. And one last thing was the power blew out in our unit by just turning on the bathroom light. Took us nearly an hour to find the breaker panel because it was hidden by a picture in the entry. Overall experience was horrible from the Airport which had no air conditioning to car rental agency took over an hour to get our car. Our condo faced the street so there was a lot of traffic noise. The condo was nice however the stay was not a good one because the lack of sleep. Also during our stay the property the property manager came to our unit and removed the key to come into our unit to spray for bugs while were there. When we did not answer the door right away she preceded to come in anyway. One another note our daughter was was bit by a cenepede while swimming in the pool. A recommendation would be to make a property manager available to renters when problems arise. When we tried to call with issues the contacts were not even on the island. There were in California.
Thank you for staying with us on the Big Island. We sincerely apologize for the lack of service you have received during your stay. We have notified our team on the island of the pool lights. We have made changes to our letters to show a direct contact on the island. We hope to provide a better experience for our future guests. Thank you!
Great Family Visit to the Big Island
This was our first visit to the Big Island, and the location was perfect. A two minute walk to a wonderful beach that was nice for all, children and adults. The fish variety and numbers were spectacular, and yes turtles were there also. Entry into the water was easy.
The accommodations were as advertised, with a nice view of the bay from the lanai. The property managers were very nice in responding to a few minor requests for additional things in the kitchen to help with meal prep.
The place is modern, conveniently located, well kept, and nicely furnished. Shopping for food was just up the road, and it worked out great as a central location for travelling to other nearby locations for snorkeling and other activities.
We found it a great alternative to hotels, as we like to do our own food prep.
We are already talking about our return to this location!
Aloha Peter! Thank you for staying with us. We're so glad to hear that you enjoyed your stay. Please feel free to contact us when visiting again & we will try our best to accommodate you with the same property. Mahalo, Abbey Vacation Rentals