Grand Welcome Vacation Rentals
- English, Spanish
Great location, but attention needed in areas......
This was our third family trip to the Fairway Villas, but the first time in M3. The location is quiet and relaxing with views of sunsets, mountains and , golf course and shops across the pond. In the mornings you may see golfers, but it was never disturbing. The condo itself was a nice size with plenty of room for 6-8 people. We had many fun evenings relaxing or playing games. If you are considering coming with a large family or group it would be a nice place to relax.
A few items from past reviews to be addressed...
First, this is a lovely condo, and in good condition; yes, some areas could use paint touch ups and the theme in the master bedroom could use an update. Items that we felt worth mentioning: the oven door could use a good cleaning, the light switches need to be identified in main living area; the fan on the main floor needs a little maintenance and the switch for it was an interesting adventure to find (on the wall across the room by the dining area), also many of the light bulbs need to be replaced. The air conditioner sounds as though it needs to be replaced; it was difficult to have a conversation on the patio because it was so loud! The grilling area is great, but half of the grills are not working. The parking spots should be marked with the condo number to avoid not having a place to park.
I have to say that our biggest complaint was the pool situation. Last year during our final days we were rudely acquainted with what we not so lovingly call the pool police! We understand the trouble of people sneaking in to use a pool when they aren't staying at the condos; hence the need for a key, but on the weekends we had the not so lovely privilege of dealing with a very crass, unwelcoming women who sits and rudely asks where you are staying the minute you enter. It would be one thing if she welcomed you with a smile, but that is hardly the case. So, BEWARE!
We considered trying other places this year, but have enjoyed this area and the shops that are close by. It also starts to feel like coming home each year we return, as everything is familiar. With all that said, and even the fact we loved the 2 weeks we had at this location; I believe this condo is over priced! The max should be $275 with a discount for more than 10 days!
We do plan to come back to Hawaii again, but not sure if we will stay at this particular resort.
Thank you for staying with us on the Big Island. We sincerely apologize for the inconveniences you've encountered during your stay. Because this resort is not managed by us, we are unable to pass the notes about the pool police to them. However, we hope to provide a better experience for future guests & have taken notes on the light bulbs & air conditioning. Mahalo!
Great location but this unit is in need of updates and cleaning
This unit was centrally located and comfortable for our group of 3 adults and 2 children; it had lovely artwork and was reasonably well-appointed; HOWEVER, it is in desperate need of updating and DEEP cleaning. It's obvious that staff just performs a cursory clean after guests leave. This unit has not been painted in a very long time and needs fresh paint throughout the interior and new flooring and baseboard. The grounds were very well maintained, as was the pool area and small gym. We typically travel by Airbnb and VRBO and one of the reasons is for cleanliness. We find them to be much more likely to be maintained by their owners than hotels. That was not the case here. We were surprised and disappointed. We would not stay here again and we would not recommend this specific unit.
Upon your departure, you did reach out to our office in regards to these concerns, which ultimately resulted in a partial refund. As previously requested, I ask that in the future if you find something unsatisfactory, you reach out to us so that we have the opportunity to have the cleaner return and address your concerns immediately. There are many factor that go into the pricing of a vacation home. I do hope that you were still able to find value in your rental and enjoy your Hawaiian Vacation.
Abbey Vacation Rentals
This townhouse is AMAZING! It's very well equipped with beach supplies & kitchen supplies.
This property is clean, beautifully decorated, well equipped and generally fantastic. The location is perfect, well within walking distance of the beach and a great shopping center. The pool is beautiful, access to laundry and a full kitchen in the unit was so helpful.
Thank you for taking the time to let everyone know how much you enjoyed your stay! We would love to have you back, please let us know if we can help you with a future booking.
Abbey Vacation Rentals