Grand Welcome Vacation Rentals
- English, Spanish
Unit is well located, quiet and while a bit tired and could use some repairs, it served us well. Property is well kept and the guests are friendly.
The only ding I have is with the management company at check in. Upon arrival, we received an email from their Torrence CA location asking if there was anything we needed. I replied yes, that the starter kit supplies listed that we should have two rolls of toilet tissue and one roll of paper towels and that we received only one roll of toilet tissue and an almost empty roll of paper towels. Their reply that we received a starter kit and anything beyond that was our expense. Clearly my message was not read or understood. I felt their reply was dismissive and cookie cutter. I replied that I was well aware of the supply list and what was actually in the unit. I called them on their poor response and that I would purchase the items we needed however would share my experience in my review. A subsequent email stated that they were sorry and what exactly did the starter kit list we should have received? Really? They didn't know what was listed in the kit and had to ask me? I didn't reply (we didn't come here to have an email exchange over toilet tissue and paper towels) as I said I'd purchase the missing items myself. Within an hour I received a call from the Kona based rep, again with an apology and offered to help. By then, I had already purchased the items but wanted her to know that they failed in customer care by the way this was handled. All this back and forth over $5.00 worth of items? It was too little too late. And if there is a local agent for the company, why not involve her first? Of note, someone did provide the supplies we had originally said were missing later that day.
While we enjoyed our stay at the Casa, we were disappointed in the lack of Aloha by the management representatives.
Submitted respectecfully, Mark and Debra P.
Peaceful relaxing retreat
The location was great, not too
Close to the center so was nice and quiet. We enjoyed the balcony and the view. Main bed was comfy but could
Use a mattress topper for
Hope to book again next year. Good location
Love the overall property. big plus is being right on the ocean.
Beautiful view, wonderful grounds, just ok apt.
Casa de emdeko has absolutely beautiful grounds, and the facilities are pretty great. This individual condo we would not use again. It seemed old and maybe unused for a while. We had to have maintenance out 3 times. Maintenance was friendly and fast and the staff on the phone where great. Long term residents were friendly as well. The beach area and salt water pool are amazing and worth the stay.
Thank you for staying with us on the Big Island. We do apologize that you were disappointed with your stay. Our team has been notified of your stay & take notes of any upgrades. Thank you!
Overall, we had a great stay. Perfect size for two people. It had everything we needed: location, comfy bed, lanai, well appointed kitchen and living space. Snorkel gear was available which were used. Other beach gear also available (didn't use). Saw some amazing sunset views from the lanai and the pool/beach area. Captured a unique double rainbow. Only suggestions would be blackout curtains for the bedroom. A slight musty smell at first but went away after the air conditioner began circulating and parking was limited. Minor issues for a fabulous vacation.
Aloha Vicky, thank you for staying with us! We're thrilled to hear you enjoyed your stay on the Big Island. We have passed these notes along the owners and hope to host you again. Please don't hesitate to contact us for any future bookings. Mahalo!
This is a nice place. It's clean and well decorated. I'm a business owner and have to take my business with me anywhere I go. I wish she has a small desk I can put my computer on or my iPad. Unfortunately the internet didn't work either. The TV is just a couple of inches larger than my laptop. My friend rented a different unit in the same building. She has a desk and her TV is twice as big. Her unit has washer and dryer and don't need to walk to the front to pay to launder your cloth. We ended up using hers to wash our clothes. Our room actually has washer and dryer, but locked up and we cannot use them. She left only 1/3 paper towel and no extra. Only 6 trash bags and expecting us to buy our own paper towels and our own trash bags. We like the clean room, but wish she has a desk, a bigger TV, workable internet, and allow to use washer and dryer. We definitely will rent the other unit next time.
Aloha Sarah, Thank you for taking the time to review your stay. We are so sorry you missed the information about the amenities of this unit. We would love to have you back, please let us know if we can help you with a future booking. Mahalo, Customer Service - Abbey Vacation Rentals / SunQuest Vacations