100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
Home was not ready for customers
First off , the location was really good and easy to get around via bus or cab.
That being said, the accommodations were to be blunt very disappointing. Upon arrival and entry we could not help but notice a very strong odour of wet and musty. Turning on the TV we discovered that there was no reception and was none for the entire time of our stay. The kitchen was not equipped in any sense, no tea pot , coffee maker, toaster or cutlery for that matter. Found one steel knife and one metal fork but there was a bag of plastic knives and forks! There was not even a tea/coffee cup, The pots on top of the stove were filthy as was the inside of the drawers[kitchen] we have photos that really don't do the room justice. There was not even a tea towel to dry the dishes that we had to wash even before we could use them!
There was no guest book/house outline to go by. There was no cleaning supplies or tools ie: vacuum, mop. Had a broom and dust pan which we needed upon arrival, no laundry cleaning supplies .
We were charged for cleaning !!! We in fact should been paid to clean this place!!
This was not our first time using a home away site but I dare say it may be the last with your company! I don't know how you could allow this property to be rented out in such disarray but I will be sure and ask more of the next company I use.