100% refund for cancellations more than 14 days before check-in date. 50% refund for cancellations more than 7 days before check-in date.
Comfortable however missing the detail
The house is very comfortable, and we did enjoy our stay for the most part.
However, very disappointed that the Fire wasn't working. There was no communication prior to our arrival about it not working - its the middle of winter in Twizel. A fire is a necessity in this part of the country. The fire was one of the deciding factors for booking this property, it just wasn't as comfortable a stay with just the heatpump that turned itself on and off. Very very disappointed about that.
Check in was interrupted with the lock box not opening, so we had to go and camp out somewhere while the property manager came to provide the key. This could have been a lot worse than it was.
Another detail - there was only one roll of toilet paper provided for two nights of 4 adults and 1 child. One roll was hardly enough to get us through the first night. Appreciate that full supply may not be appropriate, however just one roll was a little short.
It is a nice house, and the spaces are lovely, beds comfortable. We just feel these things let our stay down, and will be hesitant to recommend it to anyone because of the communication and details.
Clean and warm. Easy to organise and well located. Many thanks.
Nice clean well equipped property
Nice clean well equipped property - would happily stay again
Lovely house in a great location
Nicely renovated and close to everything, enjoyed the private deck and established trees. Highly recommend.