Cancelled bookings will not receive a refund.
Unclean, disjointed onboarding, no wifi.
I drove 500+ miles for a work convention and found this property to be well below my expectations. In short I will not use VRBO again due to my experience.
Among the issues I experienced, the most concerning was the cleanliness of the apartment. It has a 5-star review history, so with that, I had a 5-star expectation across the board. I know this isn't a hotel with towel and turndown service, but the state of the items I used was disappointing. The floor was grimy and visibly dirty - walking around barefoot resulted in having blackened feet! I arrived and the towels were soaked in the washing machine, not dry or ready for the next tenant. Even "clean" meant that the white towels were showing their age and use - darkened by dirt and grime. There were no bath mats either, so when you walked out of the shower you immediately became dirty again. The walls had many scuff marks near the floorboard, and the wall behind the headboard was scraped by it for several feet. The floor under the bed was full of dust and dirt as well. The pillows were dirty. I even had to wash the plates and silverware in the dishwasher when I arrived. Also - no laundry detergent, which isn't really a problem as there are plenty of places to get it nearby, but reinforces my concern about cleanliness.
There were no instructions 24 hours before my arrival, so I sent a message to the owner the morning of, and I received a message back akin to inconveniencing them due to the hour of my message! Then a runaround by a 3rd party property management service who got my name wrong when confirming my check-in and asked me if I was mistaken! About my own name! Needless to say after driving for 6+ hours and arriving without onboarding instructions and a confused third party group, I was not very happy.
Oh, and the cleaning service was handling a clogged toilet when I arrived, so that was something.
No WiFi network or password, even the sticker on the router did not work. And upon requesting the network and password, the property owner provided an incorrect combination. I came for work and I could not do work at the apartment.
There is more, but I'm running out of characters. I won't be using this service again and unless the unit is vigorously cleaned I cannot recommend the unit to anyone.