- English, French
What makes this Resort unique
This property is just the right amount of everything. You are in a quiet area and yet close enough to be in the thick of things if that is your fancy.
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
Loved our stay!
We loved our stay! Property is lovely, great pool!
Great patio also! No issues with noise.
Excellent communication with property manager when needed.
We will book again.
Nice place, not the greatest group to deal with
Overall the place was nice, relatively clean and maintained, location is excellent. My only issue that it was listed as having a fire pit, and in fact confirmed by the manager, which was the main reason we rented it, to sit by the fire in the evenings, but when we arrived there was no fire pit. And dealing with the management company was awful. They were incredibly rude and short with us when we inquired why. Basically told us to leave if we didn’t like it and that it’s not their fault as some other people broke it. Completely disrespectful and not customer focused at all. All we wanted was some effort on a resolution or at least an attempt on there behalf. Which did not happen.
Because of this I would not recommend staying with them as they are not accommodating to issues or people’s requests.
Also does NOT comfortably sleep 4. The pull out bed is AWFUL. Incredibly uncomfortable and I wouldn’t recommend 1 person, let alone 2 sleep on it. Still sore.
Wish we took his only offer to refund our money and get out and find a new place.
.and 90% lies. Sad that you did this. This property speaks for itself. Regardless of your untrue statements. FYI a pull-out is made for children not Adults. You should have maybe spent a little more money and booked proper accommodation for 4 adults. And maybe think a little before you write such an uncalled for review.
Disrepectful. I explained the situation to you and said we were trying to repair and have it returned. You demanded we go buy a new one and get it there now. Again, uncalled for. Sorry it came to this.
Wonderful place and great location
Highly recommend this place! I will be back!
Convenient location, great underground parking. Property was tidy but lacking in cleanliness / attention to detail. Comfortable space / landing pad for those on the go.
My husband and I came to the Banff area for our 33rd anniversary. I looked at many properties and like the location and amenities of this unit. It was close to everything we wanted to do and plenty of room for two of us. We really enjoyed the deck/patio area. We hope to come back.
We really enjoyed our stay at this property. Great location, amenities and activities all surrounded by the picturesque beauty of the rocky mountains. Would definitely return!