2 Bedrooms, 2 Baths, Sleeps 6
Margaritaville Resort Orlando
Minimum age of primary renter:21
100% refund for cancellations more than 60 days before check-in date.
Cute to look at yet very poorly constructed.
After booking, I received a confirmation as well as an e-mail stating we would receive check in instructions (access codes, etc) for the property. I waited and waited for this information to arrive; three days prior to our arrival, i called the 800 # on the reservation. I was on hold for quite a while and finally given the option to have my call returned.
It was. I was told that we had to check in at the hotel for our cottge; we arrived after 11 pm and proceeded to the hotel front desk to check in. The staff was friendly and did what they could with what they had to accommodate us. We asked where we could buy a soda; nothing open or available on site (not even a coke machine). Staff directed us to the convienence store up the street. We arrived at our cottage; it was really cute. It is a good thing we are a close family because the walls are super thin and the people walking on the second floor sounded as if they were walking on our heads. There was painters tape still attached to the door frames; the cable box had to be "reset"; the sheets had brown stains on them.
I hope things get better; they certainly cannot get much worse.
Donna, thank you for your review and comments. I apologize for any confusion at check-in. Our confirmations do provide check-in information and contact information as we strive to create a direct check-in process. I also apologize for the wait time on the phones.
The sheets are new and should not have had stains as the house on Pirate Way is new, I will follow up with the office to ensure the linens are new and washed between guests.
We hope you give us another opportunity to show just how wonderful this Resort is.