2/5 Poor
Jo, London
27 Jul 2019
Liked: Staff & service
Disliked: Cleanliness
We stayed here for a couple of nights during our road trip of the deep south. Unfortunately, it was disappointing overall. The accommodation was unclean and late on our second night we spotted a cockroach scuttling across the floor. The owners, however, were attentive - we were unable to gain access to the property and after realising that we were not at the main house as they originally thought, helped us to gain access to the annexe. There were no further issues with accessing the property during our stay. If we had been staying longer, i would have made more of the fact that the place was grubby but after a long drive to get there and then out all of the following day (didn't really want cleaners in there who we didn't know whilst we were out) checking out the day after, I did flag this with the owner who I hope raised this with their cleaning company and rectified this. I understand that if you are paying for a service, you want it carried out without having to keep checking, but sometimes the service is not carried out to a satisfactory standard (or at all). However, as mentioned, the owners were excellent with their response times to any issues and if the cleaning issue is sorted, this accommodation is well placed for sightseeing.
Jo
Stayed 2 nights in Jul 2019