Townhouse, 3 Bedrooms, 3 Baths, (Sleeps 9)
Owner / Property Manager
100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Great place, 3rd Party rental company is TERRIBLE
This condo was gorgeous and we'd definitely stay there again. Large kitchen and living room, very comfortable, a 5-minute walk to the lifts, and you can ski directly home. Missing some basic stuff like butter knives and a broom, but still a solid 5 stars.
The BAD: There is a 3rd party rental company Red Awning involved that is TERRIBLE. I called to ask about check-in details, it took 1.5 hours of circling through automated phone systems and talking to SIX different people before I got an answer as to where to go to check in. In the end all they do is refer you to the Kirkwood lodging people right around the corner who physically manage the property, and those guys were great.
We're happy you had a great vacation and you wish to return. The location sounds convenient and close to the lifts. We're sorry that you had an issue getting through the phone system. We do have an option to request a call back to avoid having to wait on the phone. We hope we may have the opportunity to host you in the future to give you another great stay.
RedAwning Guest Engagement
Not luxury, would not stay again
I've stayed at many VRBOs over the last decade and I have to say this one was one of, if not the, least favorite. It was considerably more pricey than other similar properties in Kirkwood (we booked it because it had 2 king beds + 1 twin/full bunk) and we all agreed really not worth it.
Fireplace didn't work until the last day (front desk sent a technician a few days after we complained), "luxury kitchen' is badly stocked (no wine opener, not even 10 plates for a place that advertises a 10 person capacity! no oven mitts or tea towels), broken coffee table/ottoman with metal parts sticking out. The blankets looked like they could use cleaning/replacement. TV is mysterious and we could not get it to work. There is no instruction manual that explains how things work or what to do with the trash. A lot of our complaints were made by previous guests in the guest book, even 5 years ago, so this unit has obviously had some issues. Parking is very, very tight in a tandem unit, so watch out if you have a big car -- our friends scratched up their minivan trying to back out.
On the plus side, it's a decently big unit, nicely located at the resort, nice bathrooms and the kitchen would be adequate if better stocked.
Note that even if you book through VRBO, the reservation is processed through a third party company that is not really that responsive. The unit is directly managed through Kirkwood Lodging. We had some snafus the first day (somehow Kirkwood had the wrong unit assigned to the reservation) and the thread party company wasn't that helpful in resolving.