3 Bedroom, 2 Bath Cabin, Sleeps 8
Pool / Spa
Minimum age of primary renter:21
Our Christmas vacation!
Our grandson was excited to see the Christmas tree and stockings already in the cabin. We had a tough time locating the cabin because it shares a driveway with a mobile home. The cabin was in a good location away from the crowds. This cabin is close to the national park trails and camp grounds with white water rafting just up the road. We found that Newport is the closest Walmart 15 minutes away and close access to I-40!! Cons: water smells bad! Not sure what was going on with the water but it was cloudy and the smell!! Trash was thrown in the creek next to the property. Had only 2 rolls of toilet paper So we had to buy our own and the same with trash bags, thankfully a Dollar General is a couple of minutes away. The cabin needs some small upkeep, worn furniture, door that didn’t shut properly and again the trash scattered next to the creek. Overall our experience was a good one!
We are glad you enjoyed your stay and enjoyed the location of the cabin. We apologize for the water smell and will have that checked...thank you for bringing this to our attention. We only supply a starter pack of toilet paper and apologize for any inconvenience this caused. We hope you will visit the Smokies again!
Beautiful cabin in the woods
Very easy check in process. Directions provided were terrible. We were told not to use GPS directions when we should have. 5 different people at the rental office were not able to provide correct directions and the office never returned calls when they knew we were lost and it was dark. Very poor customer service. Directions definitely need to be improved.
We apologize for the problems you had with our directions and we are working to correct this. We are glad you enjoyed your stay and hope to see you again soon!
Away from the city
This property is great if you want something quieter than the middle of Gatlinburg. While still beautiful the view is of woods and not mountains. Also we were there in the middle of a drought so this may not always be the case when there is plenty of rain, but the cabin did have sulfur water.
We are glad you enjoyed your stay and apologize for the sulfur smell. We hope to see you again soon!
2019 Birthday getaway
Had a great time. Cabin was perfect, great space and beautiful deck. Made a bon fire outdoors and made good memories.
We are so glad you enjoyed your birthday at Sundown and hope to see you again soon!
We booked this cabin for a mini couples retreat. There were six people in total and this cabin was perfect for us! It had that nice, warm, cozy feel. We were a little lost at first when trying to find the place so an after hours direct number would have been helpful. The drive to main attractions in Gatlinburg and Pigeon Forge was easy and within 30 minutes of each other. After a busy day in the city, there was nothing better than retreating back to the cabin for a relaxing evening. There's nothing a bonfire, comfortable couch, cheesy syfy movie or hot jacuzzi can't fix! Overall it was a great experience and something we'd definitely look into again.
Thank you for sharing your great experience at Sundown. We do have an after hours emergency number and I'm sorry for you not being aware of this. We are glad you enjoyed your stay and hope to see you again soon!
Not worth the price
First impression home is decent, secluded little area other then the people that live right next to the drive way and gate. However, once inside home was very dusty, beds in guest rooms were horrible, better to sleep on air mattress, and guest services even brought us air 2 twin air mattresses for 2 queen size beds "Said there was nothing they could do about the beds was the home owners issue" Several maintenance issues when we arrived exposed outlets, broken bathroom mirror, kitchen chairs were wobbly about to fall apart, couch was ripped. Guest bedroom closet was locked with homeowner stuff, had to live out of a suit case for a week. Our last day, the house well stopped working leaving us with no water, having to flush toilets with buckets of water out of the hot tub. At 10 pm at night they did offer us to move to another location, however by time we packed up and got there we might have well just headed home on our 12 hour journey. Have not heard from guest services to make this vacation right or offer their apologies. Home was defiantly way over priced for a week stay. Our family would have been better off at the holiday inn, reserving 3 rooms and would have come out cheaper with beds you can actually sleep on. To be a luxury cabin, at the luxury price that was charged this was completely over rated and we defiantly will not deal with the company any more.
We apologize for any inconvenience you were caused and we have addressed and taken care of all issues reported.