34, 35 Atlantic Gold Lodges
Mr Omlal Kainth
Why Mr Omlal Kainth chose Newquay
Contemporary, generously proportioned, well laid out, comfortable property ideally located to conveniently reach most parts of Cornwall.
What makes this Villa unique
Sited on an excellent Family Resort which is open all year round.
100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Perfect family holiday place
Review for umber 34:
It was bit confusing to locate the right house (there was another house numbered 34!). But Oml was very helpful and prompt to help us in locating and unlocking the property. Really appreciate him for his help at late night.
House is a spacious one and equipped with all amenities. Kitchen area is specially designed to get more space and open plan kitchen with living room is a big plus. WIFI should have been a great advantage to the property which currently the property lacks. There are plenty of activities for kids on site which is perfect during the stay in resort. I specifically used pool for kids and Gym for myself both are amazing.
Overall it was a brilliant stay, the kids loved it and so did the adults.
We were very impressed with the accomodation. It was so spacious and had a real homely feel.
It was very well equipped for us (4 adults, 3 children)
The beds were comfortable and the layout of the rooms suited us perfectly.
It was lovely and quiet on site as it was out of season. Unfortunately nothing was open so cannot comment on the site facilities.
We were able to park directly outside the accomodation.
WiFi would have been a bonus. Also we would have preferred more control over the heating system but coped with what was there.
Would highly recommend.
Delighted you enjoyed your stay, and thank you for your kind comments.
It would be a pleasure to welcome you back someday.
We really enjoyed at this place fan
Thank you Dawood for your kind feedback.
It was a pleasure to host you and I'm delighted you enjoyed your stay and everything was to your satisfaction.
No reason to say good.
1. Radiators are on only between 11 p.m and 6:30 a.m because of economy 7 setup and we were left in cold until additional electric heaters were brought in after couple of calls to the reception.
2. The electric stove almost takes at least an hour before it gets hot, so forget about cooking.
3. Not enough toilet tissues and no proper toilet mats as well.
4. No WiFi, you need to be in the reception to get the WiFi.
5. I'm still to get my deposit back, delay from the owners direct team it seems.
So overall, I would look for better accommodation next time.
6. One of the bed had a dip, unable to sleep and created back pain.
Dear Mr Purushothaman,
It is disappointing to receive such a negative feedback after the numerous communications via phone and email were exchanged at all hours to entertain your complaints and requests even before your holiday started.
However, I am happy to address the issues you raise in turn:
1/. It is made clear on our adverts that you may be in a property which operates on Economy 7 Night Storage heaters. Furthermore, the pre-arrival email sent to you explained the operation of the heating and hot water system to obtain maximum benefit/comfort for your stay.
2/. This being a rural location, there is no gas on site. All appliances run on electric and electric cookers do need some getting used to especially for those used to gas. That said, most people are aware of this and happily make the necessary adjustments.
3/. I will ascertain this with the site changeover team but if you had contacted me on my personal mobile number during your stay I would have happily resolved this for you.
4/. It is explicitly stated in our adverts that free WiFi is only available in the Main Reception area and not in each lodge.
5/. Strangely, as early as the day of departure on 4th April you demanded return of your Security Deposit. As an exception, I made an early request for HomeAway to make a full refund of your Security Deposit. This normally takes upto 2 weeks. Indeed, after further complaints from you, I investigated and confirmed on 6th April that your SD had been actioned by HA and believed that would suffice. After further emails from you I found and emailed you a statement copy from HomeAway on 9th April confirming that the payment had been made.
6/. All the beds/mattresses/headboards have been replaced with brand new in March 2018 for the enjoyment and well being of our guests.
In fact your group were the first to use these beds so it is alarming that you should have had any bad experiences. Please let me know specifically which bed you refer to and I will get it inspected and replaced as a matter of urgency. It's a great pity you didn't think to contact me during your stay so I could have actioned this appropriately and avoided your discomfort.
I am pleased your stay is complete and wish you well.
We make every reasonable effort and financial investment to ensure the enjoyment of our holiday lodges by all our guests, hence the normal 4* and 5* ratings they award us and we will continue to do so.
A spacious property in an ideal Cornish location
The property was exactly what we required for our Newquay holiday.
It was well maintained and fully functional.
Access to assistance, if we needed it, was easy and also reassuring.
The resort facilities were first class and I would recommend this property to friends and relatives with no heitation.
Thanks Richard for your kind Review.
Delighted that you enjoyed your stay.
Lovely 4 Bed/3 Bath House in Cornwall
Lovely 4 Bed/3 Bath House, well presented and very spacious. It had everything we could possibly need for our stay. We shall definitely stay there again.
Cornwall offers something for everyone any time of the year. It is a very popular holiday destination with many places to visit and activities to enjoy. Spectacular coastline and fabulous beaches, quaint and picturesque fishing villages on the north and south coasts.
The Eden project near St Austell, National Maritime Museum in Falmouth,the Tate Gallery in St Ives, the lost gardens of Heligan,castles,National Trust stately homes and gardens, surfing and secluded bays - just a few of the many attractions to keep you stimulated and occupied. At Atlantic Reach Resort you will be ideally situated to reach any of these destinations within minutes.
Newquay - unique with its variety of beaches, historical and active harbour, zoo, theatre, heritage, bustling night life, wide range of restaurants for all tastes. A major holiday attraction of the county, there is something to do for everyone and it's only a few minutes drive away.
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