3 Bedrooms, 2.5 Baths, Sleeps 10
Pool / Spa
Terrible Experience. Never again will I book any property with VRBO!
We have had the most terrible experience both with the property manager at the location and with the website (HomeAway, also known as VRBO). We arrived with our small children (ranging from 3 to 7 years old) and there were no linens or towels. The website does not disclose that there would be no linens or towels! We called the property manager and she stated that we can rent the linens and towels from them at an exorbitant price for the two nights that we booked! She then told me that she would give us a discount. When I objected to paying, she stated that I was unreasonable and that, even if we were willing to pay, they would still not bring them.
When I called back 5 minutes later, I received an out-of-office message. I called the HomeAway.com. They said that there was nothing they could do but that they would consider giving us a minimal discount (one month later we still have not received the discount).
We finally got the linens and towels later that day but we did not even know about it because they left them in trash bags near the property, instead of giving them to us.
I have never felt so insulted in my life. The entire vacation was ruined and we left early. Please do not stay with VRBO or Homeaway. Terrible companies, unethical business practices.
Great Chincoteague Bay location.
As the first renters of this new listing by a brand new owner we were quite pleased. Would have liked to have been able to use the hot tub but it didn’t appear functional & there weren’t any instructions for its use. Not a big issue for us since we were only there for the long Labor Day Weekend, but future renters should inquire if they plan to use it. Also, if WiFi not working, check with rental company. We were ok without it & didn’t feel compelled to get connected. Everything else was well-maintained and very clean. The beds were very comfortable & plenty of space for all. Future renters should be aware there is an extra small fee to use the pools & exercise room & if you don’t bring your own linens, the rental company can provide linens for a fee. The community is very friendly. The location is perfect with beautiful sunrises and a 30 minute drive to Chincoteague Is. Overall a very pleasant experience. Will come back next year. Thank you!