Privately owned Grand Suite in Raffaello Hotel.
This is one of the biggest rooms in Raffaello.
This is an owner owned unit in Chicago's famous landmark Raffaello Hotel. It has the comfort of a hotel. Unit has 2 queen beds inside. Located on 2nd floor .Guest has all access to hotel amenities. Chicago's famous bar DrumBar is on top of the building. Location is one block to Michigan avenue and walking distance to most of the Chicago touristic spots. Hotel as valet parking.
We rented the property for 3 nights but had to stay the first night in a double room, which we knew in advance. We were to move to the suite for the next two nights. We had to check out by noon, which we did, and were told that we could get into the suite by 1:30pm. When we returned to the hotel they said the room was not ready and wouldn't be until 3:30pm. At 3:30 they told us that it may be 5:30 or later when we could get into the suite. No one seemed to know why the room was not ready since the person had checked out by noon. We basically wasted a whole afternoon waiting to get back into a room. They said that checking BEGAN at 4:00 pm , which is ridiculous. The staff all seemed to have no control over the situation. We finally were able to get into the room by 4:30 pm.
Also, no one cleaned our room or brought clean towels. When we called the desk to inquire about it, they said that we were supposed to call the desk if we wanted those services. No one told us that when we checked in. We were disappointed with the service. The suite itself is very nice.
This is a great location, but the staff did not seem to be able to handle things when they were busy.
The location of this property is perfect if you want easy access to the Magnificent Mile, we were a short walk away from everything we needed (including bus and train access to get around town)! The room was decent but the staff at the Raffaello were not very accommodating. I called ahead of time to see if we could check in early and was told we could because there wasn't anyone in the room the night before us but when we arrived a couple of hours before normal check in we were turned away and had to talk to two different people before they would check to see if the room was ready for us. Then the water did not work in the kitchenette and even though we called within the first hour and they promised to send someone up to fix it no one showed up or got back with us.
First a big shout out to Cihan for going above & beyond in helping us. His support made our trip infinitely
The suite itself is large & comfortable. Great location. Hotel staff exceedingly friendly & helpful! Perfect
spot & was completely satisfying!
* Approximate monthly price. Actual pricing will depend on the days of the month you stay.