4 Bedrooms, 4 Baths, Sleeps 12
- English, Spanish
Pool / Spa
Minimum age of primary renter:25
Please ask the owner or check their rental agreement when booking the property.
The place could use a little TLC. A lot of little things wrong but nothing major. Otherwise it was located in a great location. A block from the beach and shopping. The only downside was the apartment over the garage. It was great but the only way to enter the house or pool area was to go through another bedroom in the house or take the stairs outside and walk around the entire house to get to the door. Will definitely rent again.
Stephanie, We are very happy to hear that you enjoyed your stay. We appreciate the feedback and hope to see you again soon!
STAY AWAY from Ocean Reef Rentals!!!! Extremely Disappointed with this property!!
We have always used VRBO for our vacation rentals and have always loved the places we have stayed, NOT the case with this property! After booking this property through VRBO I quickly learned that it is managed by Ocean Reef Vacation Rentals, VRBO should NOT be working with this company!!. Had we known this from the beginning and after seeing reviews for Ocean Reef Rentals we would NOT have booked this house!
Prior to our arrival we requested that the pool be heated, which is an additional $35 per day. Upon our arrival, 30 minutes early, we explored the outside of the property while the steam clean company was finishing "cleaning" inside. We found it to be extremely dirty, the screen enclosures were all torn, the patio was filthy, covered in dirt, one of the fences had come down and had caution tape strung out, the pool, which did NOT have the heater on was extremely dirty. Then we moved inside the house; the upstairs efficiency unit over the garage had lots of roaches, and was moldy, clear signs of mold around ceiling light fixture. It seemed as though the room had not been aired out/cleaned in sometime, pull out couch was broken. Main house also had roaches through out. All of the couches and carpet were all still wet as they had just been "cleaned", the TV in the bedroom upstairs was completely broken and cracked, entertainment center in main living room was not working. Bedroom Sheets throughout the rooms appeared to all be DIRTY, the dryer in the main house does not work, NO heat. The fireplace, we assume was natural gas did not work. We were SHOCKED at the condition of the house.
We contacted Ocean Reef to let them know about the terrible conditions of the property, the person we spoke with had NO idea about the pool heater request, even though they had charged our CC for the full amount, and said a manager would have to call us back as we had a lot of "work orders" to fill..after speaking with the manger, who was somewhat apologetic, a team arrived to look at the pool, returning the next day day to fix it. We had a "team" of workers at the house Friday night after check in, and throughout the day Saturday "cleaning" and "fixing" the property. All of them were very nice and helpful and eventually by the end of our second day there had the house ready for us to be comfortable in. One of the employees informed me that he had walked the house prior to our arrival and reported most of our complaints to management..DO NOT BOOK THIS PROPERTY!!!
Darren, We are very sorry that you ran into these problems during your stay. After your stay this property has received the TLC it needed all items mentioned have since been taken care of or are in the process of being taken care of. We are happy that out team was able to make your stay comfortable and we hope this does not deter you from using our services again as we strive to make each guests stay special and problem free! We hope to see you and your family again very soon. Thank you for choosing Ocean Reef.
Thank you for your review of "Orange Beach" by Ocean Reef Resorts - please come back and see us again soon!
Everything about this property was spot on! We loved it!
Will, thanks for the feedback and thanks for staying with us. We are very pleased to hear that you enjoyed the home and had a great vacation. We hope to see you back again next year.
Kids loved the pool area
Overall... we had a great time. With 15 people in the house, we didn't feel like we were on top of one another. The bathroom were pretty rundown from a broken toilet seat, leaking shower, & not very clean. We swept & tried to clean up every evening but the walls, floors, & cabinets were all pretty randown. But overall, the location & the pool were great.
Kayla, We appreciate all the feedback so that we can correct the problems you encountered. Please do not let this mishap deter you from choosing Ocean Reef for your next vacation. Give is a call and we can hand select a property for you!
Awesome place and great for entertaining the large family!
Isaac, we are very happy to hear that you had a great vacation with us. When you come back be sure to give us a call. We would love to have you back with us.