Owner's Response: Hello Dolores, I am sorry that you had some issues regarding your stay in our modest home. When you asked that the room was not comfortable and was hot the thermostat was set at 78. After you requested that, I immediately lowered the room temperature to 74. You have mentioned that the room was not to your standards of cleanliness. The room is completely cleaned after each guest. The bathrooms toilet, shower, tub, floors, mirrors are scrubbed and disinfected regularly. All the bed sheets, pillow cases, and comforters are stripped and washed. The carpets are regularly professionally shampooed and deodorized once a month or whenever it is needed. I am a host for many platforms and recieved a Superhost status for 3 straight years and many 5 Star Ratings by hard work, hospitality, focus, and love for giving service to all my honored guest like yourself. In this listing where you stayed which is the Master Bedroom Suite with a Private in Suite Bathroom and a huge private balcony, I have received 5 star ratings with the prior 10 guests until your review. You mentioned that I was going to give you a $100 refund that you never received. I am not aware of this and there is no written or text message in our thread that I mentioned this refund. Because all the issues at hand were addressed and corrected immediately, there is no need to issue a refund. I honestly think that your 1 Star review was in spite or anger because you did not receive a refund that is not justified or was never our agreement. Again I like to apologize for the minor inconveniences that you experienced. Thank you Delores.