Pampered yourself in luxury at the best downtown location!
- English, Spanish
We strive to create unforgettable experiences in ambiance, comfort, amenities and services for our guests.
Adriana purchased this Apartment in 2017
Why Adriana chose Zona Centro
The Carlota apartment is part of Casa 3 Pilares. a meticulously restored Historical Mansion in the heart of Downtown Guadalajara . The mansion has 9 completely independent private apartments were CARLOTA is the Crown Jewel, or the "Imperial Suite"`The Carlota is handsomely furnished and has its own living-dinid area, kitchen with all appliances and a sumptuously appointed bedroom and bathroom.
What makes this Apartment unique
When you entered Carlota in Casa 3 Pilares, you are submerged in a world of luxury with all the convenience of a location 4 blocks form the main Cathedral Museums, restaurants etc.
100% refund for cancellations more than 14 days before check-in date. 50% refund for cancellations more than 7 days before check-in date.
My trip to Guadalajara
I enjoyed staying in the house (Carlota) everything was fine except the TV, the controls didn't work, and the sink in the bathroom was too small and kind of plugged up, the water took too long to drained, no big deal, also I didn't meet Andrea the hosstes, maybe next time, thank you for everything. I'll looking forward for my deposit, thank you!!
Thank you for your comments. I am sorry that you found the remote control for the TV difficult to operate and the sink small and slow in draining. As I mentioned to you before your visit in the varios opportunities prior to your arrival when you called me, we have a full time staff person in charge of maintenance on property present everyday that can immediately take care of any eventuality that occurs. I wish you would had mentioned these concerns to me during your stay in the various occasions that I called you to verify that everything was in order and working properly for you. I am also very sorry I was unable to attend to your needs in person. As I mentioned to you over the phone right before your arrival, I unexpectedly needed to fly abroad to attend the sudden demise of a very close family member. Even during this challenging time for me, I informed you that I had a co-host ready to solve any situation that might have arisen should I been informed about it. Since the property has smart locks with personal access codes, a full time staff member on site, a maid on call, a co-host and I was in constant communication with you through your preferred method which you indicated was through the phone, I thought we had covered all aspects of your stay. Please accept my sincere apologies.
Wonderful location, charming apartment
Everything about the apartment was great - extremely comfortable bed
and nice linens, adequate small kitchen for our needs, although a larger
coffee maker would have been appreciated. Constant hot water and good
shower which I know is sometimes lacking in rental places in Mexico
and leaving coffee, sugar and a few other staples in the kitchen was
very thoughtful, especially for our first night there.
However the only drawback was the constant noise of the traffic.
The apartment is situated on a very busy corner and the street is
a major thoroughfare for the bus routes, not to mention the motorcycles
and it wasn't until the wee hours of the morning that the noise subsided,
only to begin again before 6 am the next morning. The apartment does
have inside wooden shutters but they do little to block out the noise.
Ear plugs helped but if you are a light sleeper like I am it is a problem.
I would recommend this charming apartment if one were to stay there for
just a night or two while discovering Guadalajara since it is within walking
distance of everything but perhaps not for a relaxing week.
I should mention that the roof top patio is lovely and for some reason
the traffic noise seems muted there. However the patio is only furnished with iron tables and chairs which are not that comfortable. Having a
few loungers there would make it a welcome retreat in the afternoon
after a day of sightseeing.
Great apartment but would be made 100 % better if the windows were
replaced with double glazed ones, even if only in the bedroom.
Adriana - thank you for letting us enjoy your lovely apartment and the
thoughtfulness you put into it.
Thank you for your feedback.
Beautiful suite and great value.
Beautifully decorated and well maintained with many thoughtful touches.
We enjoyed the very soft bed and the rooftop terrace.
Thank you Sandy, for your kind review. We strive to produce unforgettable experiences for our guests. We are glad you enjoyed your stay with us and we will be looking forward to a future visit.
We liked staying here. The first night the air conditioning was being serviced. They got it up and running and from then on it was cool and comfortable. Robert the concierge was wonderful. He gave us tips about the city and helped us source out areas we were searching for. They even provided a little care package filled with useful items. The one thing to be aware of is the road noise. It can be loud. However, we got used to it and it was sort of cool listening to the vibe of the city! The location is central to everything we wanted to do. It's walking distance to the main plaze, the huge shopping districts and the really really big mercado. We'll be staying here again I'm sure in the new future.
Thank you so much for your review. We are glad you enjoyed your time at Carlota and that you found our amenity care package useful. We are committed to provided an outmost guest experience at Carlota. We want to let you know that we listen to our guests and we took immediate measures about your concerns with the road noise. We are installing noise blocking systems in all windows for our guests comfort. Thank you very much for your input!