Ann & Francois
- English, French, Italian, Dutch, Danish, Norwegian, Finnish
Why Ann & Francois chose Old Chatham
Historical property in the heart of the Hudson Valley
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
Happy we stayed here.
This rental is a good place to stay. The unit is clean, quiet, and comfortable. The beds are better than most, the TV is good, as is the heating. The kitchen area is good and the bathroom is great. The location is really good (Jackson's and OC Country Store across the street). The spiral stair is not easy to use and the loft has limited headroom so it is not for everyone. I would certainly stay here again.
Not quite as advertised
The loft was artfully photographed. The bed is behind the lounge chair wedged next to the narrow spiral stairs. Didn’t even attempt to go up. No fresh fruit- nothing. Not a tbs if coffee a pat of butter- stop and do shopping before. There was a mousetrap in the living area in the open. I couldn’t get on the internet and emailed the person in charge to help me. The suggestion was to stand outside and try to find a connection- it was raining. I’d booked for three nights and left first thing after one. It wasn’t worth being that uncomfortable.
We are sorry that the guest was unhappy but unfortunately this is the first we are hearing about it.
The storm took out the internet. The internet was swiftly restored. We did not ask the guest to stand outside (in the rain) but only offered a potential interim solution to she if she was able to access the other internet router/modem.
The chair the guest refers to as a “lounge chair” is actually a collectible vintage chair (one side is all leather) - as shown in the photos. I know beauty is in the eye of the beholder....the chair was “artfully” placed there on purpose.....
The sleeping loft is really only meant for children or nimble young adults. There is a twin bed up there. Yes the stairs are narrow (as shown in the photos).
There is a also a brand new comfortable sleeper sofa (providing another sleeping area for two if needed) that our guest had access to had we known her issue with the location of the bed.
This loft cottage is meant for shorter term stays. It is purposefully not stocked with food (as we live in the country).....our caretaker purposefully takes out all the food after each stay.
Had we known our guest’s concerns we would have had our caretaker bring her coffee, milk and butter. Most guests request certain items in advance and we do our best to accommodate them.
Our loft listing is not meant to be a bed and breakfast. More importantly, our loft is right across the street to one of the best store / restaurants which has everything needed (including reasonably priced lattes and cappuccinos).
Again we are sorry our guest was not pleased but most of this could have been (and would have been) dealt with during the stay had we known about her displeasure as we are always very responsive.
Great location and beautiful place.
Love the warmness of the place. Location is great. Owners and caretakers of the property are wonderful.
Loft July 2018 #1
AMAZING place - clean, comfortable, and great location. Hosts are very responsive, caring and attentive. We had a wonderful bowl of seasonal fresh fruit waiting for us on the table when we opened the door and lots of chilled bottled water. In fact, we love this place so much it instantly became our go-to spot and we have already booked our next trip and will booking a third trip soon.
Thanks Yvonne. We loved having you and your family and can’t wait to have you back! Our home is always open to you :)