Jasianna Jaxen Beach Villa Cozumel C9 Luxury Ocean Front Million Dollar View

This house is pretty much as described in the rental listing. It was not our first stay in this community, last year we stayed at Casa Calypso (A1) and last week we stayed here (C9) for 7 days and at Villa Amigos (C4) for one night. The houses in this community are very similar, all 3 houses we have rented have similar floor plans. The differences between them are the maintenance and upkeep of the house, the furnishings and the management of the property.

The good- Jasianna was present upon our arrival and the groceries we requested were purchased and put away in the kitchen. The house has an ideal location right on the beach and very close to the pool. It is very large and accommodated our party of 12 comfortably. Most of our requests were addressed fairly quickly. On the very first day one of our toddlers got into the pool without a swimmy diaper and the worst happened. Jasianna arranged for the pool to be cleaned at no charge to us.

The bad- The appliances and fixtures in this house are outdated and in poor repair. When we arrived the house exterior was being painted and a crew was doing landscaping by the front door. The handle broke on the door to the beach so we were unable to enter and exit that way for the first 2 days, also did not have hot water for the first 2 days due to a wiring issue. We were without internet for 2 full days because Jasianna was traveling and we had no other point of contact for problems with the house. Check out time for this rental is 9 am, I requested a check out time of 11 the night before and did not receive a response until 1013 the next morning. At that point it was too late, we were already packed and out. This property provides as little as possible in the way of dishes, towels, cleaning supplies, toilet paper, paper towels and housekeeping services. There is a document in the house that states this, however I am unaccustomed to being required to purchase toilet paper and cleaning supplies in a vacation rental. We had housekeeping one time for our week stay. There were not many towels provided in the house, we were constantly washing them. Niceties that I have come to appreciate in other rentals such as beach toys, bath soap and shampoo are completely absent in this house.

Overall we had a great family vacation but next time will choose one of the other houses on this community.